Client Manager

Position:Client Manager

Job Type: Full-Time

Work schedule: Sunday-Thursday 9:00am-6:00pm

Pay: $26- $36 per hour

Benefits: 401k dental medical vision and annual performance bonus

Location: Bel Air CA

Overview:

We are looking for a highly organized people-oriented Client Manager to welcome to our Groza Family!

Join our team at Groza Learning Center and positively impact peoples lives. Were more than just a workplace; were a family. Each day brings new opportunities and challenges ensuring every day is different.

Job Description

An ideal candidate must be happy fast on your feet great at greeting guests making appointments developing schedules answering customer inquiries creating relationships handling correspondence entering data accurately maintaining a professional image and anticipate issues.

Responsibilities include:

• Create and maintain relationships with all staff and students by being warm and welcoming at the front desk while providing a celebrity experience to staff and families
• Assist teachers parents and administration in adjusting and maintaining the master schedule
• Ensure that the phone chats and emails are answered 100% of the time in a quick warm and upbeat manner; provide reminders to staff when important events are upcoming
• Helping with local partnerships
• Organize and inventory supplies and order more when needed supplies (drinks snacks for clients)
• Ensure that contracts are followed up on and clients receive VIP service
• Assist in building our community engagement
• Enter and maintain a database of clients and prospects
• Continuously enhance the companies culture and happiness factor with students and staff
• Manage our filing system
• Complete administrative projects as assigned & within the deadlines
• Attend and contribute to team meetings
• Maintain the office and the center environment in an immaculate and organized condition
• Assist in organizing events event supplies and promotional material
• Develop and email letters to clients for various purposes upon request
• Helps out as needed by performing other related duties that may be required from time to time

Must have reliable transportation

Qualifications:

As a successful candidate you will thrive in a fast-paced entrepreneurial environment that is mission-driven people-focused and community-oriented. You will be honest approachable reliable and motivated with a service-oriented attitude. You will balance multiple priorities in a variety of ever-changing situations. Accountability is key because we rely on you to be the first touch point with the clients.

Branding knowledge - The savviest candidates for this position will understand that they are brand ambassadors making sure that the companys character is reflected in the reception area the visitor experience and by themselves personally as visitors arrive.

Language skills - Once hired you will interact often with parents and communicate information back and forth with the rest of the staff; therefore the ability to write and speak clearly is paramount.

Industry-specific knowledge The ideal candidate should be willing to learn about the ins and outs of our education industry if you dont already and be able to share that knowledge at a moments notice.

• A background in Marketing is a plus!
• Task-oriented pays attention to details systematic likes structure
• Responsible dependable and trustworthy
• Consistently follows procedures and works well under pressure
• A positive attitude and deep commitment to relationship building follow-up and customer service
• Strong interpersonal skills and a friendly demeanor
• An ability to be a team player who enjoys working with and assisting others
• Strong organizational skills. A take-charge attitude shows initiative reliable self-starter and independent worker
• Capacity to work in a fast-paced unpredictable environment
• Strong training skills effective listening skills
• Ability to adapt re-prioritize and shift focus throughout the day in a quickly changing environment
• Vision and motivation to move up to the next level in the office
• Fast and accurate data entry
• Proficient computer skills including Microsoft Office Suite