Director of Ticketing
Share
Job Location:
Jersey, NJ - USA
Yearly Salary:
$ 88000 - 100000
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
In order to be considered for this role after clicking Apply Now above and being redirected you must fully complete the application process on the follow-up screen.
WHO WE ARE:
Founded by Josh Harris and David Blitzer Harris Blitzer Sports & Entertainment (HBSE) includes in its portfolio the Philadelphia 76ers the New Jersey Devils Prudential Center in Newark N.J. Loews Jersey Theatre the Delaware Blue Coats the Utica Comets and a variety of other sports and entertainment properties. Led by some of the best and brightest minds in the industry HBSE positions itself as a pioneering and innovative global sports and entertainment business enterprise. We also strive to positively impact the local communities in which we operate through the powerful platform of sports. HBSE offers an energetic work environment built on collaboration growth and a quest to excel in everything we do.
As part of its portfolio Prudential Center in downtown Newark N.J. annually hosts more than 200 games concerts family shows and special events and is a top-5 ranked sports and entertainment venue in the U.S. by Pollstar and Billboard. It is home to the New Jersey Devils a renowned NHL franchise with three Stanley Cup championships and a proud passionate fan base. HBSE also owns the NBAs Philadelphia 76ers one of the most storied franchises in American sports having won three championships led by some of the most iconic athletes in NBA history.
OUR COMMITMENT TO INCLUSION:
At HBSE we are dedicated to hiring the best talent from the communities where we live work and play across all groups and levels; supporting and developing every employee to reach their potential; and creating an inclusive environment that allows team members to bring their true authentic selves to work.
POSITION OVERVIEW:
The Director of Ticketing is responsible for the strategic planning management and continuous improvement of ticketing and box office operations for the Loews Jersey Theatre. Reporting to the General Manager and working closely with venue leadership programming production guest services and finance this role ensures ticket sales distribution access and event-entry processes deliver a secure efficient and exceptional guest experience while maximizing revenue and operational efficiency for a high-volume programming calendar.
POSITION OVERVIEW:
The Director of Ticketing is responsible for the strategic planning management and continuous improvement of ticketing and box office operations for the Loews Jersey Theatre. Reporting to the General Manager and working closely with venue leadership programming production guest services and finance this role ensures ticket sales distribution access and event-entry processes deliver a secure efficient and exceptional guest experience while maximizing revenue and operational efficiency for a high-volume programming calendar.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE BELOW:
- Lead all ticketing operations for the theatre including primary sales VIP subscription management and relations house seats guest lists comps holds and inventory controls.
- Develop and execute ticketing strategies to meet revenue access and retention goals (dynamic/paid ticketing presales promo codes partner allotments).
- Manage the box office team: participate in hiring training scheduling performance management and professional development.
- Oversee daily box office operations (in-person phone and email) ensuring excellent customer service accurate financial accounting and timely reporting.
- Strong working knowledge of ticketing systems including Ticketmaster TM Host TM1 and Archtics utilizing these systems for timely reporting.
- Work closely with the theatres programming partners (in-house and third party) in scaling building and posting shows and events for sale making timely adjustments when necessary.
- Manage ticketing technology and CRM systems vendor relationships configuration integrations reporting and ticketing policy enforcement; lead system migrations and upgrades as needed.
- Coordinate with programming marketing and PR on pricing promotions patron communications data-driven audience development and VIP initiatives.
- Reconcile ticket revenue and settlements with Finance; maintain accurate transaction records and post-event reporting.
- Establish and enforce ticketing policies (refunds exchanges scalping/transfer policies ADA access and house seat management/sales)
- Analyze ticketing and attendance data to produce actionable insights and regular executive reporting.
- Participate in building and maintaining relationships with patrons community and tour/event partners.
- Serve as primary point of contact for ticketing issues during events and manage
escalations to preserve patron experience. - Other duties as assigned.
QUALIFICATIONS:
- 57 years of progressive leadership experience in ticketing and box office operations within a theatre concert venue performing arts center or similar live entertainment environment including strategic oversight revenue management and team leadership.
- Proven hands-on experience with Ticketmaster: configuration reporting day-to-day operations established point of contact a plus but not required
- Working knowledge of other ticketing/CRM platforms (Tessitura Etix AudienceView Spektrix etc.) with a focus on awareness of emerging ticketing techniques and trends.
- Strong revenue management inventory control and pricing strategy skills.
- Proven experience with pricing strategy yield management and dynamic pricing models
- Demonstrated ability to lead train and develop a team in a fast-paced high-attendance event environment.
- Excellent customer service orientation with experience resolving escalations calmly and professionally.
- Practical knowledge of payment handling settlement processes reporting and accounting reconciliation.
- Proficient with ADA/ticketing accessibility ensuring requirements are met throughout the venue.
- Strong analytical organizational and written/verbal communication skills.
- Proficiency with Microsoft Excel Word Outlook various Ticketmaster programs and staff scheduling software.
- Endtoend oversight of ticket lifecycle: event builds onsales inventory control settlements and audits
- Ability to work flexible hours including nights weekends and holidays; must be onsite for events.
WORKING CONDITIONS:
- Onsite work required at the Loews Jersey Theatre (Jersey City NJ) and occasional work at Prudential Center/Newark offices
- Must be available for nights weekends and holidays per event schedule.
- Travel up to 5% annually.
- Must be able to lift up to 25 lbs.
COMPENSATION AND BENEFITS:
The pay range for this position at commencement of employment is expected to be between $88000 and $100000/year. Base pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and experience.
This position will be an at-will position and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
The benefits package for the position may include the following subject to the terms of the then-in-effect Company policies plan documents and other eligibility criteria:
- Medical/Dental/Vision/Flexible Spending Accounts (all LGBT friendly)
- Pretax Transportation Benefit
- Generous parental leave policies
- 401K (100% up to 5% is matched after 1 year of service)
- Generous Paid Time Off policies
- 13 Paid Holidays
- Other League & Partner Discounts
Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation age disability gender identity marital or veteran status or any other protected class.
Required Experience:
Director
About Company
Harris Blitzer Sports & Entertainment (HBSE), founded by Josh Harris & David Blitzer in 2017, is a proud family of diverse, global brands and sports properties including the Philadelphia 76ers and the New Jersey Devils among many others.
