L2 German-speaking Customer Service Representative

What success looks like in this role:

Join Unisys as a German-speaking L2 Service Desk Agent and play a key role in delivering high-quality IT support to our global this position you will handle more complex technical issues acting as a trusted point of contact for users while ensuring efficient and professional resolution of incidents. This is an excellent opportunity to further develop your technical expertise work in an international environment and contribute to continuous service improvement.

Key Responsibilities

• Provide 2nd level technical support via phone and ticketing systems

• Troubleshoot and resolve software hardware and network-related issues

• Ensure timely and effective resolution in line with SLAs and performance targets

• Take ownership of tickets from initiation through to resolution including follow-ups

• Accurately document all troubleshooting steps and maintain data quality in systems

• Communicate clearly with customers keeping them informed throughout the process

• Escalate issues when on-site or specialized support is required

• Contribute to knowledge base improvements and create regular knowledge articles

• Identify opportunities for process improvements and support implementation of changes

• Collaborate with team members and support cross-training initiatives

You will be successful in this role if you have:

• Minimum 3 years of experience in IT Service Desk / technical support (Level 1) with readiness to step into an L2 scope

• Proven hands-on experience supporting Microsoft environments (Windows OS Microsoft Office Exchange/Outlook)

• Solid understanding of IT infrastructure fundamentals including user account management Active Directory and basic networking concepts (data and voice)

• Demonstrated ability to troubleshoot and resolve complex technical issues independently with strong analytical thinking

• Experience working with ticketing systems and meeting SLA-driven performance targets

• Strong customer focus and communication skills with the ability to explain technical concepts clearly

• Fluent English and native or near-native German language skills

• Ability to manage workload effectively prioritize tasks and maintain high-quality documentation

Preferred:

• ITIL Foundation certification

• Microsoft certifications (e.g. Desktop Administration)

• Experience contributing to knowledge bases or process improvement initiatives

What do we offer

• Hybrid working is supported

• Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours

• Fixed extra language allowance

• Additional shift bonuses

• Private Health Insurance - Premium Package provided for all Unisys associates after 6 months of tenure

• Home office allowance

• Last and foremost a great team as well as a lot of learning and training opportunities

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.