Program Manager III

Full Time

Pay Range

The Program Manager III for Operations and Administration provides seniorlevel programmatic operational and administrative leadership in support of the Undergraduate Medical Education (UME) mission across all Wake Forest University School of Medicine campuses. This role supports enterprisewide initiatives strategic priorities and operational workflows that advance UMEs goal of excellence in medical education delivery compliance and continuous improvement.

Reporting to the Associate Vice President for UME Operations and Administration the Program Manager III works in close partnership with UME leadership including the Vice Dean and collaborates extensively with stakeholders across Wake Forest University School of Medicine Advocate Health Atrium Health and Atrium Health Wake Forest Baptist Health. The position requires strong operational judgment project leadership datainformed decisionmaking and the ability to lead through influence in a complex matrixed academic health system.

Education/Experience:

• Bachelors degree in Health Administration Business Administration Education or a related field required
• Masters degree preferred

• Minimum of five (5) years of progressively responsible experience in program management operations administration or academic/healthcare environments
• Minimum of three (3) years of experience in project leadership complex coordination or supervisory/lead experience
• Experience supporting academic programs accreditationsensitive environments or multisite operations strongly preferred

1. Operational and Program Management

• Serve as a senior operational lead for UME initiatives ensuring alignment with strategic priorities timelines and performance outcomes
• Manage complex crossfunctional projects spanning multiple campuses and stakeholder groups from planning through execution and evaluation
• Develop implement and standardize administrative and operational processes to improve efficiency consistency and scalability across UME
• Support governance structures decisionmaking workflows and documentation related to UME operations and administration

2. Strategic Planning and Execution

• Partner with UME leadership to translate strategic goals into actionable work plans milestones and success metrics
• Monitor progress on strategic initiatives identify risks or barriers and recommend mitigation strategies
• Prepare executivelevel briefings reports and presentations for UME and institutional leadership

3. Assessment Evaluation and Continuous Improvement

• Collaborate with the Assessment & Evaluation team Curriculum leadership and other stakeholders to support assessment strategies that measure program effectiveness and operational impact
• Use data to inform continuous improvement efforts and support evidencebased decisionmaking
• Coordinate with IT teams and external consultants as applicable to ensure efficient data collection reporting and quality assurance processes

4. Administrative Leadership and Collaboration

• Serve as a key liaison between UME Operations and internal partners across academic affairs student affairs finance IT and institutional leadership
• Facilitate meetings working groups and crossfunctional teams to advance operational objectives
• Demonstrate strong collaboration influence and communication skills across diverse stakeholder groups

5. Program and Examination Support

• Provide operational and logistical support for UME activities including serving as a proctor for examinations across all medical school curricular years as needed
• Ensure adherence to institutional policies procedures and compliance requirements related to UME operations

6. Professional Commitment

• Work independently while also functioning effectively as part of a multidisciplinary team of faculty staff and administrators
• Maintain flexibility to work outside traditional hours and travel offsite as required to support program needs
• Uphold Wake Forest University School of Medicines commitment to diversity equity and inclusion and equal opportunity in employment

Preferred Core Competencies

• Strong written verbal and presentation communication skills
• Proven project management organization and meeting facilitation abilities
• Ability to communicate complex information clearly to both technical and nontechnical audiences
• High ethical standards sound judgment and commitment to excellent customer service
• Strong analytical and problemsolving skills with attention to detail
• Politically savvy; able to navigate complex academic health systems and lead through influence rather than authority
• Teamoriented adaptable and resilient with a strong commitment to continuous improvement and operational excellence

Culture Commitments

Demonstrates and upholds Atrium Healths Culture Commitments:

• We create a space where all Belong
• We Work as One Team to make great things happen
• We earn Trust in all we do
• We Innovate to better the now and create the future
• We drive for Excellence always

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training
• Premium pay such as shift on call and more based on a teammates job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical dental vision life andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program