Manager, Renewals
Share
Job Location:
Mexico City - Mexico
Monthly Salary:
$ 715000 - 1325000
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
The Renewal Manager leads the Renewal Desk and owns renewal governance forecast accuracy and process discipline across Enterprise Mid-Market and Digital Success (DST)segments.
This leader ensures renewal predictability contraction visibility and scalable automation execution while partnering closely with Sales and Customer Success leadership.
This role carries operational authority over renewal forecast accuracy and renewal process compliance.
This role is based in Mexico City and follows a hybrid schedule (2-3 daysper week in the office). As the position supports U.S. operations team members maybe requiredto work on certain Mexico holidays based on business and operational needs.
How youll add value:
Renewal Governance & Forecast Ownership
Own aggregate renewal forecast accuracy (target 35%)
Lead weekly renewal forecast calls
Audit CPQ Renewal Opportunities for hygiene and completeness
Ensure 120-day trigger compliance
Escalate forecast risks to VPCustomer Successand Sales Leadership
Contraction & Revenue Risk Oversight
Ensure all negative ARR renewals have:
Customer Success Manager (CSM)acknowledgment
Documented rationale
Leadership visibility if above threshold
Monitor contraction trends by segment
Identify systemic churn drivers
DST Automation Leadership
Own scaled renewal automation strategy
Optimize renewal workflow triggers
Monitor automation success rates
Reduce manual intervention dependency
Cross-Functional Alignment
Partner with:
VP Customer Success
Sales Leadership
Revenue Operations
Finance
Ensure pricing and concession discipline
Improve renewal cycle time
Identify growth opportunities for Sales
Performance Management
Manage Renewal Specialists
Set KPIsand provide coaching and feedback that drives expected outcomes in the following areas:
On-time renewal %
Forecast accuracy
Gross Revenue Retention (GRR)contribution
Reduction in surprise churn
Coach Specialists on negotiation process discipline
Driveaccountability andcontinuous process improvement
Success Metrics
Renewal Forecast Accuracy 35%
GRR target achievement
On-Time Renewal Rate >95%
Reduction in Last-Minute Concessions
DST Automation Completion Rate
Renewal Cycle Time Reduction
What youll need to be successful in this role:
610 yearsofrevenue lifecycle experiencewith commercial responsibilityin SaaS technology or other recurring revenue businesses.
Proven track record of meeting or exceeding renewal and retention targets (e.g. Gross Revenue Retention or Net Revenue Retention).
Strongand provenCPQand analytical skills withexperienceinrenewal forecasting ownershipandreporting to leadership.
Experienceand track record of building and managing scalable renewal processes playbooks andrevenue-impacting workflows.
Strong understanding of SaaS metrics such as ARR (Annual Recurring Revenue) GRR (Gross Revenue Retention) NRR (Net Revenue Retention) and churn and expansion revenue.
Understanding of the customer lifecycle (onboarding adoption renewal expansion).
Demonstrated professional proficiency in both verbal and written English to effectively communicate with global customers internal teams and stakeholders across various channels (email chat video phone).
Excellent negotiation and cross-functional executive communication skills.
Experience leadingand mentoringa team responsible for renewals or account retentionwith ability to coach teams on negotiation renewal strategy and pipeline management.
Ability to analyze customer usage data and identify churn risks.
Experience with automation or AI-enabled tools to optimize processes.
Ability to work a hybrid schedule withtwo-three days per week onsite in our Mexico City office.
Flexibility to support U.S. operations including working on select Mexico public holidays based on business and operational needs
Strategic Impact of the Role
The Renewal Manager:
Institutionalizes renewal rigor
Eliminates forecast volatility
Creates executive-level renewal predictability
Enables CSM scale by removing administrative burden
Protects revenue integrity through governance oversight
Benefits and Compensation
- Compensation for this position is $715000$MXN annually ($59583-$110417 monthly) depending on experience.
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Meal Allowance
- Monthly Internet & Electricity Stipend
- Mental Health Support Resources
- And more!
Required Experience:
Manager
About Company
R365's cloud-based restaurant management software helps leaders master accounting, operations, & workforce to create incredible moments that drive profits.
