IT Specialist
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Job Summary
Discover
The Opportunity
This role supports the daytoday reliability and improvement of our technology tools. It combines basic IT support with growing responsibility for maintaining business systems improving workflows and helping teams work more efficiently.
The position is ideal for someone early in their career who is curious practical and motivated to find better ways of doing things.
Stable systems with minimal downtime affecting staff productivity.
Faster resolution of everyday technology issues.
Demonstrated improvements that reduce administrative workload.
Smooth implementation of system updates or enhancements.
Positive feedback from team members on technology support.
What youll do
Responsibilities
- Provide timely desktop and user support for hardware software and access issues.
- Help maintain and improve core systems such as CRM and phone platforms.
- Troubleshoot software conflicts updates and performance problems that impact productivity.
- Identify opportunities to simplify processes and reduce manual work through better system use.
- Assist with testing setup and rollout of new tools or system changes.
- Maintain basic documentation on system settings changes and common fixes.
- Work with external IT partners when higherlevel infrastructure support is required.
- Support adoption of new technology including practical uses of AIenabled tools.
What youll need
Qualifications
- 1-3 years of related experience in IT support help desk support desktop systems support or technical operations.
- Comfortable troubleshooting desktop environments and common business applications.
- Exposure to configurable business systems (CRM ERP or similar) is an asset.
- Interest in workflow improvement automation or practical uses of AI tools.
- Strong problemsolving skills and willingness to learn.
- Clear communicator who works well in a team environment.
Were looking for
Core Skills
A little bit about us
Vienneau Insurance Ltd / Assurance Vienneau Ltée
Leading New Brunswick based independent insurance broker. With experts in all lines of insurance including: Home Auto Commercial Surety Life and Group Benefits. Five NB locations to serve you better.
Are you interested
Work With Us
- The Worry Pas Spirit I have a positive glass-half-full attitude and love making someones day easier.
- Im big on serving up superior customer service - in person over the phone or digitally - and believe in treating people the way I would want to be treated.
- This said I can shake off the occasional techinical difficulty and not let it ruin my day.
- Monday to Friday
- 8:30 - 5pm (Approx)
- Full time hours Paid Weekly!
- Health & Dental Insurance
- Group RRSP (matching up to 4%)
- Paid Time Off starting at 3 weeks!
- Paid Sick days appointment times
- On-Site Parking
Required Experience:
IC
