Technical Community Manager

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Our Developer and Agent Relations Team is at the forefront of positioning Docusign as the end-to-end Intelligent Agreement Management (IAM) platform for technical builders. We create world-class data-driven programs that resonate with developers and technical builders going beyond e-signature to inspire building across our APIs and platform. Were responsible for refining developer-specific strategies for new product launches developer content and events to craft exceptional developer experiences and foster an innovative and engaged developer community. We also collaborate across the company acting as the authentic voice of Docusign in the developer ecosystem.

This position is an individual contributor role reporting to the Director of Developer & Agent Relations.

Responsibilitiy

• Execute the strategy for Docusigns technical community platforms (e.g. forums Discord community site) ensuring they meet the needs of developers partners and technical audiences

• Design launch and manage programs (e.g. MVP programs community contests tech talks office hours) that encourage technical content creation peer-to-peer support and deeper platform adoption

• Collaborate actively with the Support Organization to address inbound questions alongside support moderators on the community forums and analyze and refine processes using a data-driven approach to mitigate the support burden

• Monitor moderate and analyze actively community discussions feedback and sentiment

• Own the process of synthesizing this data into actionable reports for Product Management Engineering and leadership to inform the developer roadmap and improve the developer journey

• Work closely with Product Marketing Demand Generation and Sales Enablement to ensure community programs align with go-to-market strategies and empower technical sales/field teams with community-vetted resources

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• 5 years of professional experience in technical community management developer relations or a related role

• Proven ability to build and moderate a thriving online technical community (e.g. forums Discord GitHub)

• Experience with the developer journey motivations and preferred tools (e.g. Modern IDEs SDKs APIs developer content channels)

• Experience in leveraging community data to inform strategy and demonstrate the ROI of community programs

Preferred

• Exceptional written and verbal communication skills and the ability to communicate authentically with a technical audience

• Capable of setting clear objectives and managing multiple community programs simultaneously

• Familiarity with Generative AI (Gen AI) and its impact on the developer workflow (e.g. GitHub Copilot Amazon Q Developer)

• Experience organizing developer-focused virtual events

• Experience working in an organization transitioning to a platform-first or API-first business model

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations:

California: $105800.00 - $163450.00 base salary

Washington Maryland New Jersey and New York (including NYC metro area): $101400.00 - $145475.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide options for the following:

• Paid Time Off: earned time off as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

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