Senior Manager Sales Commissions Operations

Job Description

About Acrisure

A global fintech leader Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together we connect clients with customized solutions across a range of insurance reinsurance payroll benefits cybersecurity mortgage services and more.

In the last twelve years Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership accountability and collaboration we equip our teams to work at the highest levels possible.

About the Role

The Sr. Manager Sales Commissions Operations is a key leadership role responsible for building scaling and leading a newly established Sales Commissions Operations function. This role oversees the full operational lifecycle of monthly and quarterly commissions calculations data validation issue resolution payout accuracy and coordination across multiple teams including Sales Finance HR Payroll Legal and Technology. This leader will define operational processes establish SLAs and controls build core operational infrastructure and stand up a high-performing team from the ground up. The Sr. Manager will directly lead the commission operations team ensure data integrity and compliance and drive continuous improvement automation and operational excellence.

Responsibilities

Operational Leadership & Process Ownership

• Stand up and operationalize a new Sales Commissions Operations function including defining workflows SLAs SOPs intake processes and operational rhythms

• Own the end-to-end commissions calculation lifecycle across monthly and quarterly payout cycles ensuring accuracy timeliness transparency and compliance

• Manage data intake validations processing adjustments exception handling and payout preparation

• Establish internal controls and ensure compliance with audit and SOX requirements

• Create and maintain documentation including process maps runbooks playbooks and standard operating procedures

Team Leadership & Development

• Directly manage and develop a new team including the Senior Sales Commissions Plan Analyst Sales Commissions Analyst and Sales Commissions Coordinator

• Create a strong team culture focused on accuracy accountability transparency and continuous improvement

• Set clear performance expectations KPIs and developmental pathways for each team member

• Oversee capacity planning workload distribution training and professional development initiatives

Cycle Management & Data Governance

• Lead pre-processing activities including transaction validation crediting checks hierarchy alignment and quota ingestion

• Oversee reconciliation of system-calculated payouts against inputs and plan rules

• Manage exceptions adjustments escalations and approval routing

• Ensure rigorous data governance including source-of-truth adherence validation protocols and data integrity checks

• Partner with Systems Administration to support UAT enhancements break/fix issues and platform stability

Issue Resolution Communication & Support

• Lead the resolution of escalations disputes and payee inquiries in partnership with Sales Operations HR and Payroll

• Provide timely cycle status updates resolution tracking and communication to cross-functional partners

• Collaborate with Governance & Policy for consistent plan interpretation and policy compliance

• Develop communication templates FAQs and cycle summaries for statements and process updates

Cross-Functional Partnership

• Partner with Sales Finance/FP&A HR Payroll Legal RevOps and Technology to support plan execution staffing changes quota updates and operational requirements

• Provide operational feasibility assessment for plan design and policy changes

• Support Finance and Leadership with reporting for accruals forecasts and cost-of-sales modeling

Reporting & Analytics

• Create and maintain dashboards and reporting for cycle performance timeliness dispute trends accuracy/error rates SLA adherence and productivity metrics

• Provide operational insights to leadership highlighting risks root causes and improvement opportunities

• Support Governance & Policy with reporting related to compliance exceptions and audits

Continuous Improvement & Automation

• Identify workflow inefficiencies and implement process redesign automation and standardization

• Partner with Systems Admin and Technology teams to implement automation for calculations workflows reconciliation tools and dashboards

• Drive operational excellence initiatives aimed at scaling the commissions function for future growth and complexity

Requirements

• 7 years of experience in Sales Commissions Operations Revenue Operations Finance Operations or equivalent

• 3 years people management experience leading analysts specialists or operational teams.

• Experience standing up or scaling new operational teams programs or functions

• Deep understanding of commissions processing crediting adjustments exceptions and dispute workflows

• Experience with commissions platforms (Xactly Varicent Spiff CaptivateIQ Anaplan)

• Advanced proficiency in Excel; SQL and BI tools preferred

• Strong communication process design documentation and stakeholder management skills

• Proven ability to manage large data sets tight deadlines and complex escalations

Education & Experience

• Bachelors degree required; preferred fields include Business Finance Accounting Analytics or Operations Management

• Experience in high-growth or transformational environments is preferred

Pay Details:

Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership.

Why Join Us:

At Acrisure were building more than a business were building a community where people can grow thrive and make an impact. Our benefits are designed to support every dimension of your life from your health and finances to your family and future.

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks including:

• Physical Wellness: Comprehensive medical insurance dental insurance and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race color religion sex national origin disability or protected veteran status. Applicants may request reasonable accommodation by contacting .

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome your new opportunity awaits you.