Service Director

Moss Bros. Honda of Moreno Valley is seeking a dynamic and experienced Service Director to lead our service department. The ideal candidate will be responsible for overseeing all service operations ensuring high-quality customer service and driving profitability through effective management and team leadership in Moreno Valley CA.

Responsibilities

• Manage and lead the service department to achieve financial and operational goals.
• Develop and implement strategies to improve customer satisfaction and retention.
• Oversee service staff including hiring training performance management and scheduling.
• Ensure all service activities comply with company policies and industry regulations.
• Monitor key performance indicators and adjust strategies to improve service department performance.
• Collaborate with other departments to optimize dealership operations and customer experience.
• Handle customer complaints and resolve issues promptly and professionally.

Requirements

• Proven experience as a Service Director or similar leadership role in the automotive industry.
• Strong understanding of service operations automotive repair and customer service excellence.
• Excellent leadership communication and organizational skills.
• Ability to analyze data and make informed business decisions.
• Proficient in dealership management systems and software.
• Valid drivers license and reliable transportation.

Benefits

• Competitive annual compensation ranging from $180000.00 to $300000.00 paid semi-monthly.
• Health dental and vision insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Career growth and development opportunities.
• Employee discounts on vehicles and services.

About the Company

Moss Bros. Honda of Moreno Valley is a reputable and customer-focused dealership committed to delivering exceptional automotive service and sales experiences. Located in Moreno Valley CA we take pride in our dedicated team and our mission to exceed customer expectations every day.