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Job Details

The Director of Operations for National Healthcare (GPOs IDNs and Government) Accounts is responsible for overseeing operational performance scalability and service delivery across large multi-site healthcare clients. This role ensures consistent execution of operational standards regulatory compliance financial performance and client satisfaction while driving continuous improvement across national accounts.

The Director acts as a strategic partner internal national accounts team translating business objectives into efficient and high-performing operational outcomes. This role will require up to 50% travel.

Essential Responsibilities:

Operational Leadership:

• Lead and oversee operations for national healthcare accounts across multiple regions and facilities.

• Develop implement and standardize operational processes to ensure consistency efficiency and quality.

• Ensure delivery aligns with contractual obligations and KPIs.

• Identify operational risks and implement mitigation strategies.

Client & Account Management:

• Serve as the operational point of contact for national account manager and clients.

• Partner with national account manager to understand strategic goals and translate them into operational plans.

• Support contract renewals expansions and new account implementations.

• Proactively address client concerns and drive high levels of client satisfaction and retention.

Financial & Performance Management:

• Analyze performance metrics to drive profitability productivity margin improvement and contract compliance.

• Partner with finance and sales teams to ensure accurate reporting and financial transparency.

• Identify opportunities for revenue growth and operational optimization.

Compliance & Quality:

• Ensure compliance with healthcare regulations accreditation standards and internal policies.

• Manage contract compliance

• Lead quality assurance initiatives and corrective action plans.

People Leadership:

• Lead mentor and develop regional and site-level operational leaders.

• Build high-performing teams through coaching performance management and succession planning.

• Foster a culture of accountability engagement and operational excellence.
  

Strategy & Continuous Improvement:

• Partner with leadership to support long-term operational strategy for national accounts.

• Lead process improvement initiatives

• Support system implementations integrations and technology-driven improvements.

• Monitor industry trends and best practices to enhance operational effectiveness.

QUALIFICATIONS:

• Masters degree (MHA MBA MPH or related).

• 10 years experience national accounts/operational healthcare leadership.

• Proven experience managing national or multi-site healthcare accounts.

• Strong knowledge of healthcare regulations compliance and quality standards.

• Demonstrated success leading large geographically dispersed teams.

• Strong financial acumen and experience managing budgets and P&L.

• Experience supporting complex client contracts and enterprise-level relationships preferred

Required Skills:

• Ability to influence internal and/or external constituents

• Change management and leadership

• Ability to drive multiple projects to successful completion

• Demonstrated time management and priority setting skills

• Demonstrated problem solving skills

• Strategic thinking and execution

• Operational excellence and scalability

• Client relationship management

• Financial and analytical skills

• Regulatory and compliance expertise

EEO Policy Statement

Pay Transparency:

The base pay actually offered to the successful candidate will take into account without limitation the candidates location education job-knowledge skills and experience in prior relevant roles. Incentives may also be provided as part of Haemonetics employee compensation. For sales roles employees will be eligible for sales incentive (i.e. commission) under the applicable plan terms. For non-sales roles employees will be eligible for a discretionary annual bonus the target amount of which varies based on the applicable role to be governed by the applicable plan terms. Employees may also be eligible to participate in the Companys long-term incentive plan with eligibility and target amount dependent on the role.

In addition to compensation the Company offers a competitive suite of benefits to its employees including without limitation a 401(k) with up to a 6% employer match and no vesting period an employee stock purchase plan flexible time off for salaried employees and for hourly employees accrual of three to five weeks vacation annually (based on tenure) accrual of up to 64 hours (annually) of paid sick time paid and/or floating holidays parental leave short- and long-term disability insurance tuition reimbursement and/or health and welfare benefits.

Depending on your location you may be eligible for more detailed information related to the compensation and benefits related to this job posting. If you believe you may be entitled to such information by law you may contact 1- Monday through Friday 7:30 a.m. 5 p.m. ET or email .

The base salary range for this role is: