Field Technician Level 1

Future Tech Enterprise Inc. is looking to hire a Field Technician - Level 1 Support. This role supportsall technology for our client across the Bethpage School District.The Field Technician plays a key role in maintaining and supporting district technology working closely with the IT Department Help Desk and student helpers.

This is a full-time on-site position in Bethpage NY - Long Island.
Our benefits include: Medical Dental and Vision Insurance 401k with company match and PTO.

• Schedule: MondayFriday 8:00 AM 4:00 PM (one-hour lunch)
• Location: On-site across district schools (local travel required)

What Youll Do

• Address and manage support tickets using the ticketing system
• Provide hands-on technical support to faculty staff and students
• Troubleshoot maintain optimize and reimage 1:1 Google Chromebooks
• Support and troubleshoot Windows desktops and laptops
• Install configure and troubleshoot:
  • Printers and multi-function devices
  • Scanners and projectors
  • SMART Board Interactive Flat Panels
  • iPads PCs and laptops
  • VoIP phones
• Assist with basic software device connectivity and technology-related issues
• Support and maintain district-wide technology including:
  • End-user devices
  • Classroom technology
  • Network-connected peripherals
• Collaborate with other technicians and IT staff to document procedures and solutions
• Prioritize daily work based on ticket urgency and administrative needs
• Assist with technology projects and initiatives as assigned
• Maintain clear communication with the IT Department and Help Desk team

What You Bring

• 13 years of technical support experience (deskside support preferred)
• 2 years of customer service experience with strong communication skills
• Solid working knowledge of:
  • Windows OS
  • Chrome OS
• Experience using a ticketing system to manage and document support issues
• Ability to work independently while collaborating with a team
• Valid drivers license and access to a personal vehicle (local travel required)
• CompTIA A certification preferred
• Experience working in an educational environment is a plus

#LI-Onsite #LI-SG1 #FutureTechJob

Employment decisions at Future Tech Enterprise Inc. will be based on merit qualifications and abilities. Future Tech Enterprise Inc. does not discriminate in employment opportunities or practices on the basis of race color religion sex national origin age disability or any other characteristic protected by law.