Customer Onboarding Manager, Beam

Hi were CompanyCam.

Were a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality CompanyCam facilitates unparalleled communication and accountability across a contractors entire business. Were committed to providing a consumer-grade game-changing experience that helps our users build trust within their company and with their customers.

But dont let that corporate description fool youthe people behind our buttoned-up product are laid-back (but hardworking) genuine and kickass and you could be one of them!

The Role

Were looking for a Customer Onboarding Manager to support onboarding customer enablement and support operations that drive strong customer experiences and long-term this role youll help ensure customers feel supported confident and successful from their first interaction through ongoing usage.

Youll partner closely with Customer Success Support and Technical Account Management teams to deliver high-quality onboarding training and support experiences. Youll be working on a growing area of our platform bringing fintech and AI into construction workflows from project estimating to bill payments and expense management. This role plays a key part in maintaining operational consistency improving customer workflows and identifying opportunities to enhance the overall customer journey.

This is a highly collaborative role with strong exposure to customer lifecycle operations making it ideal for someone who enjoys working directly with customers while improving systems and processes behind the scenes.

Location: This is a hybrid role based in Austin TX. Candidates are expected to work from our Austin office three days per week with flexibility to work remotely on the remaining days.

What Youll Do

• Serve as a primary point of contact for customer support responding to tickets with timeliness accuracy and strong attention to detail
• Proactively engage new customers to drive onboarding momentum and ensure successful implementation
• Schedule and coordinate onboarding sessions in partnership with Technical Account Managers
• Deliver product trainings and walkthroughs to help customers confidently use platform features
• Triage customer issues and escalate more technical questions to appropriate internal teams
• Maintain accurate records of customer interactions issues and resolutions within CRM and support systems
• Identify patterns in customer questions and feedback surfacing insights to improve product processes and customer experience
• Support the creation and maintenance of onboarding materials help documentation and internal resources
• Leverage AI tools to improve response quality summarize interactions and increase workflow efficiency
• Collaborate cross-functionally with Customer Success Support and Product teams to ensure a seamless customer experience
• Contribute to process improvements that enhance onboarding efficiency support quality and customer satisfaction

The Impact Youll Have

At CompanyCam your work makes a real impact. Whether youre writing code supporting customers or designing experiences your contributions directly shape the product we deliver and the people we serve. Were building something that helps real people solve real problemsand we believe that kind of work is best done by a team that reflects the world around us. In this role youll drive impact by:

• Helping customers quickly realize value and feel confident using the platform
• Improving onboarding experiences and reducing time-to-value for new customers
• Strengthening customer satisfaction and long-term retention
• Creating better visibility into customer needs challenges and feedback
• Supporting scalable processes that improve the efficiency and quality of customer support

What Youll Bring

• 12 years of experience in a customer-facing role such as support onboarding SDR or BDR ideally within a SaaS or technology environment
• Comfort leading customer calls trainings or product walkthroughs
• Experience using CRM or support tools such as HubSpot or similar platforms
• Strong written and verbal communication skills
• Highly organized with strong attention to detail and follow-through
• Customer-first mindset with a genuine desire to help users succeed
• Ability to manage multiple priorities in a fast-paced environment
• Comfort leveraging AI tools to improve productivity and communication
• A continuous growth-mindset with a focus on learning embracing challenges and continuously improving.
• A knack for creativity and innovation bringing fresh ideas to the table and solving complex problems.

Benefits & Compensation

This is a salaried position at CompanyCam. Our starting salary range is $60000-$65000 per year and is based on experience. We also offer meaningful equity and other benefits.

CompanyCam is an equal-opportunity employer committed to respect inclusion and growth. We work hard take responsibility and support each other. Great ideas come from all backgrounds and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesnt align perfectly we encourage you to apply. What really matters to us is your potential your passion and your commitment to learning innovation and contributing meaningfully to our team.

For any accommodations or technical issues related to the online application or interview process please emailand well respond promptly. Please do not include any medical or health information in your message.

Note:Resumes sent to this email will not be reviewed or responded to. To be considered for a position you must apply directly through our careers page.