Help Desk Technician

Help Desk Technician

Location: Revelstoke BC Canada (in-office)

Full Time Employment (35 hours per week)

About Cronometer:

Cronometer is dedicated to empowering people to make informed decisions about their health and wellness through technology. Based in beautiful Revelstoke we value teamwork curiosity and a passion for the outdoors.

Job Summary:

As a Help Desk Technician youll be the primary point of contact for staff experiencing technical issues. Youll diagnose and resolve computer software and network problems while supporting staff and helping ensure a secure efficient and positive work environment.

Key Responsibilities:

Provide first-line support for staff by identifying troubleshooting and resolving hardware software and network issues.

Communicate with users to understand and document technical problems both in person and electronically.

Research and implement solutions using technical resources and documentation.

Guide and train users on new technologies systems and best practices.

Support day-to-day business systems user account management (including Office 365) and device provisioning (MacOS Windows phones).

Manage phone and mobile device setup and maintain up-to-date inventory records.

Document common issues and solutions to contribute to a knowledge base.

Assist with IT security policy compliance and ongoing improvement of IT processes.

Collaborate with colleagues to improve internal systems and workflows.

Occasionally provide guidance or support to other technical team members.

Qualifications & Skills:

Minimum 2 years of experience in IT support help desk or similar roles.

Strong troubleshooting skills for both hardware and software problems.

Experience with user account management (including Office 365 administration) and device setup.

Excellent communication interpersonal and customer service skills.

Organized self-motivated and able to prioritize multiple requests.

Commitment to IT security and data privacy best practices.

Eligible to work in Canada.

Must Have:

Hands-on experience managing and supporting Jamf for Apple device administration.

Solid background with Unifi networkingsetup troubleshooting and ongoing management.

Strong familiarity with Office 365 user administration and support.

Direct experience with Microsoft Entra for identity and access management.

Proven ability to administer AWS cloud environments.

Practical experience deploying and managing infrastructure using Terraform.

Nice to Have:

Experience with monitoring tools such as Datadog or New Relic.

Familiarity with other cloud platforms or mobile device management tools.

Knowledge of scripting languages (Perl Bash) or Linux administration.

Experience supporting ISO audit processes.

Previous experience with remote support tools (e.g. TeamViewer VNC).

Employment Requirements:

Degree or Certificate in a computer-related field.

Eligible to work in Canada.

Compensation & Benefits:

Salary: $65000$70000 per year based on experience.

Summer and winter performance bonuses.

Company-provided laptop and phone.

Extended health and dental benefits plan.

Flexible work hours.

Modern office amenities: snacks drinks lounge area sit/stand desks and more.

How to Apply: Send us your resume and a short cover letter telling us why your interested.

Required Experience:

Manager