Primary Details

Your new role:

• Supports and manages infrastructure including operational planning budgeting capital investment recommendations and ensuring high availability security and compliance of systems.
• Contributes to strategic planning and execution aligned with QBE deliverables partnering closely with global architecture infrastructure application and business stakeholders to understand requirements and deliver outcomes.
• Leads and participates in full-service delivery lifecycle; planning solution design development testing implementation support and ongoing maintenance assuring consistent high-quality service delivery to drive accountability and foster a culture of continuous improvement and strong documentation practices.
• Establishes and maintains operational methods procedures documentation and performance KPIs; ensures adherence to ITSM Incident and Change Management standards using ServiceNow.
• Proactively drives data centers cloud and hosting cost optimization and environmental efficiency initiatives across hybrid cloud hardware storage software SaaS PaaS IPaaS and IaaS public cloud platforms.
• Acts as a primary escalation point and customer service contact coordinating with onshore/offshore teams managed service providers and third-party vendors to resolve incidents outages and business-critical emergencies including after-hours support.
• Provides technical leadership and influence across teams by evaluating existing systems guiding offshore IT support resources overseeing managed service providers and implementing automation and service improvement plans.
• Leads cross-functional initiatives by coordinating planning scheduling risk management audit compliance and governance activities to ensure successful project BAU delivery and continuous process improvement.
• Demonstrates a self-starting analytical mindset breaking down complex problems into practical solutions while managing BAU demands and supporting the growth and maturity of global Hosting and Operations services.
• Designs enhances implements and supports DevOps and infrastructure automation tools partnering with business solutions software cloud and infrastructure delivery teams to ensure efficient and effective use of automation platforms.

Required Qualifications

• Bachelors degree or relevant work experience

Preferred Knowledge:

• Prior experience working for a Managed Service Provider (MSP) or partnering with offshore managed services team is preferred
• Hands-on experience supporting public/hybrid cloud enterprise infrastructure servers storage virtualization and operating system platforms
• Experience working within on-premises public cloud and colocation of data center environments service buildouts onboarding new data center services coordinating technical vendors for break/fix activities and leveraging Smart Hands for remote troubleshooting.
• Strong verbal and written communication skills with the ability to collaborate effectively across diverse cross functional teams. Excellent presentation skills and engagement with leadership
• Demonstrated analytical thinking and sound decision-making abilities.
• Proven commitment to delivering exceptional customer experience including close collaboration with IT Infrastructure and Business teams.
• Strong organizational skills with a high level of attention to detail.
• Solid understanding and/or hands-on experience in the following areas:
  • Microsoft/RHEL server enterprise platforms
  • Hybrid infrastructure and private cloud technologies including VMware vSAN and Nutanix as well as public cloud platforms (Azure AWS)
  • Scripting and Automation infrastructure as a code (IaC) across Azure and on-prem environments (highly preferred)
  • Enterprise scale backup and storage solutions including Dell EMC (PowerMax Block Isilon NAS ECS Cloud Tier) Avamar Data Domain/PPDM Rubrik
  • IBM midrange and mainframe platforms (preferred but not required)

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the roles complexity its location and the candidates professional background including their education and experience. Beyond the base salary regular full-time and part-time employees will also be eligible for QBEs annual discretionary bonus plan based on business and individual encourage all candidates to apply even if their salary expectations fall outside of this range as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working a mix of working from home and in the office
• 22 weeks of paid leave for family growth with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching gym membership confidential counselling financial and legal advice
• Tuition Reimbursement for professional certifications and continuing education
• Employee Network and Community QBE actively supports six Employee Networks and many ways to give back to your community

To learn more click here: Benefits QBE US.

Why QBE What if you could have a positive impact at work and in the world

At QBE were enabling a more resilient future for our customers communities environment and for our people. Were building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team youll get to spend every day working with people who are passionate talented and kind. And our international scale means were big enough for your ambitions yet small enough for you to make a real impact.

Join us now so you can be part of our success and we can be part of yours!

is committed to providing reasonable accommodation to among others individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

Supplementary information

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.