Tasting Room Lead Concierge BV

Boldly Cultivating ()

#concierge

BV Grand Opening July 2026

About us: Treasury Wine Estates (TWE) is one of the worlds largest wine companies and we are proud of our Treasury Americas portfolio of brands that have tremendous heritage rich quality and a reputation for excellence across the globe. At TWE we are led everyday by our purpose Boldly Cultivating. We are boldly cultivating value through our brands wine people & environment for enriched & joyful focus on Boldly Cultivating unites us as a global team and fuels our vision to become the worlds most desirable luxury wine company known for the experiences we create for our consumers customers partners suppliers and our learn more about our purpose and our renowned portfolio of global brands clickhere.

About Beaulieu Vineyard: Established in 1900 Beaulieu Vineyard is one of the most historic Napa Valley wineries setting the standard for quality and innovation in Napa Valley winemaking. Today Beaulieu Vineyard continues to be innovative utilizing the latest technology in combination with time-honored traditions to produce exceptional Napa Valley Cabernets

About the Role:

The Lead Tasting Room Concierge will deliver a concierge-led luxury hospitality experience in a premium wine environment. You will be responsible for setting the tone providing seamless personalized service and anticipating guest needs at every touchpoint. This leader will serve as ambassadors of the tasting room for driving sales hosting elevated experiences and leading daily operations as shift supervisors in partnership with the Assistant Hospitality Sales Manager.

Key Responsibilities:

• Serve as the first impression for all guests delivering a warm concierge-led welcome and engaging confidently in conversation

• Host and support wine tastings tours and floor experiences while stepping in as needed

• Lead daily floor operations including team breaks coverage and shift flow

• Coach and support team members to achieve sales goals and deliver exceptional guest experiences

• Drive sales through POS transactions wine club promotion and order fulfillment

• Support events private experiences and onsite activations

• Maintain merchandising inventory and overall tasting room presentation

• Uphold service standards policies and complete additional projects as needed

About You:

• Minimum of 2 years wine sales restaurant and/or hospitality service experience

• Self-motivated highly organized and require minimal day-to-day direction

• You can effectively communicate in English with all levels of employees and consumers written and spoken demonstrating strong interpersonal skills

• You are able to work flexible shifts weekends and holidays

• You have a strong knowledge of Napa Valley area food and wine market is preferred

• You have a basic understanding of winemaking

• You must be able to travel on occasion to other Company locations

• You must be able to lift 40 pounds

• You must be at least 21 years of age

• You have a clean professional appearance

Benefits depend on your work category and may include:

• Paid Time Off: Competitive vacation sick leave and 12 paid holidays. Plus a TWE4ME Day a day to spend however you choose

• Paid Parental & Caregiver Leave: Generous time off for lifes big moments

• Volunteer Days: Get paid to give back-2 full days each year

• Flexible Work Options: Find your flex-hybrid and custom schedules available for certain roles

• Wellbeing First: Medical dental vision free mental health support and an award-winning wellness program

• 401(k) with Company Match: 100% vested after 60 days of employment

• Wine Perks & Discounts: Enjoy exclusive employee pricing on the worlds best wines plus receive a generous product allowance

• Recognition & Rewards: Celebrate wins and earn fun rewards

We offer a range ofgreat benefits such as flexibility rewards and discounts and health and well-being initiatives.

It takes all varietals!At TWE we proudly celebrate diversity and are committed to being an equal opportunity employer. Our goal is to build a workforce that reflects the diversity of the consumers who enjoy our products. All qualified applicants will be considered for employment regardless of age race color religion sexual orientation gender identity national origin or disability. If you require any assistance to be included in our process please contact quoting the job title and reference number.

Pay Transparency Disclosure:

Base pay: Hourly rate ranges from $26.92 to $29.81 per hour based on experience skills role scope location and business needs.
Incentive pay: Eligible to participate in the Direct-to-Consumer Sales Incentive Plan (DSIP) offering variable compensation based on site performance. Incentive pay is not guaranteed.
Estimated on-target earnings: $29.61 to $32.79 per hour based on base pay plus target DSIP at target performance (where applicable). Actual earnings vary based on site performance hours worked and role classification.
Tips: Tips are paid by customers and vary by location shift and customer volume. Tips are not guaranteed. Based on historical experience in some locations/shifts tips have at times added approximately 21% above base pay for some employees.

Actual compensation will be determined based on factors including but not limited to candidate experience skills internal equity geographic location and applicable employment laws. This role will be eligible for an annual bonus as well as a comprehensive benefits package. Treasury reserves the right to modify the range in the future.

How to apply

We do move quickly at TWE and continually review applications so if you dont want to miss out apply today.