Clubs Manager | Full-Time | University of Kansas Social Club

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

This role pays an annual salary of $80000 - $90000.

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until July 10th 2026.

• Partner with Membership Sales and Marketing teams to support membership acquisition strategies and initiatives.
• Act as a visible relationship-driven leader within the Club building strong connections with Members and key stakeholders.
• Support retention strategies by monitoring usage trends engaging at-risk Members and ensuring a consistently high-quality experience.
• Collaborate with Member Experience teams to execute programming that drives engagement and Club utilization.
• Build and maintain strong relationships with University of Kansas stakeholders clients and key partners ensuring alignment with KU Athletics campus leadership and external. partners to support the Clubs long-term success and community integration.

• Oversee daily operations of the University of Kansas Social Club ensuring a seamless and elevated Member and guest experience.
• Partner with culinary service and events teams to execute Club dining events and game day operations at a high standard.
• Maintain a strong presence during peak periods events and key Member touchpoints.
• Ensure adherence to all Club policies standards and brand expectations.

• Own and manage Club-level financial performance including revenue expenses and profitability.
• Analyze key performance indicators including membership growth retention F&B revenue and average member spend.
• Identify opportunities to increase revenue through membership growth programming pricing strategy and operational efficiencies.
• Partner with the GM to support budgeting forecasting and financial reporting.

• Support a sales-driven culture within the Club working closely with Membership Sales and Private Events teams.
• Identify opportunities to convert guests event clients and community members into prospective Members.
• Assist in hosting prospective Member tours and curated Club experiences.
• Support initiatives that drive incremental revenue including upgrades add-ons and event participation.

• Directly oversee and develop a cross-functional leadership team.
• Membership Sales Manager.
• Membership Experience Manager.
• Private Events Manager.
• Restaurant Managers.
• Provide leadership and direction to all Club staff.
• Front-of-house hourly team members.
• Concierge team.
• Back-of-house hourly staff.
• Foster a collaborative service-driven culture across all departments.
• Support hiring training coaching and performance management to ensure alignment with Club standards.

• Serve as a key liaison between Membership Operations Culinary and Private Events teams.
• Support training and development of Club staff to ensure alignment with service standards and Member expectations.
• Assist the General Manager of Hospitality with broader OVG Hospitality operations as needed including events and venue-wide initiatives.

• 3-5 years of leadership experience in hospitality private clubs restaurants or premium venues.
• Strong financial acumen with experience managing budgets forecasting and driving profitability.
• Experience in membership-based or relationship-driven environments preferred.
• Sales mindset with the ability to support revenue growth and Member acquisition.
• Exceptional interpersonal and communication skills with a polished professional presence.
• Highly organized with the ability to manage multiple priorities in a dynamic environment.
• Experience in collegiate or sports/entertainment venues is a plus.

Summary of Qualifications:

• A relationship-driven leader who thrives in a Member-facing environment.
• A business-minded operator who understands both hospitality and revenue performance.
• Someone who takes ownership of the Club as their own and is passionate about building a best-in-class membership experience.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.