Chief Program Officer of Residential and Clinical Services

Heartshareisseekinga strategic and results-drivenChief Program Officer(CPO)to provide visionary leadership and operational oversight for itsresidential and clinicalprograms serving individuals with developmental Disabilities (DD) Services division is one of the agencys largest programs generating over $100 million in annual revenue andoperatingover60 residential sites across New YorkCity. This expansive network provides essentialsupportthat empower individuals with developmental disabilities to live with dignity independence and purpose.

Reporting directly to thePresident and Chief Executive OfficerofHeartsharetheCPOfor Residential and Clinical Servicesis akey senior executiveaccountable for the financial performance strategic development and regulatory compliance oftheseprograms. TheCPOwill drive efforts to stabilize andoptimizeresidential operationsincluding IRAs ICFs and supportiveapartmentsand driveinnovation and expansionwhile ensuring the delivery of high-quality person-centered will also provide executive oversight of our Article 16 Clinic operations to ensure high-quality service delivery regulatory compliance and continuous improvement in audits investigations and clinical position requires strong data fluency budgetary oversight experience anda track recordof driving operational improvements in complex service environments.

Primary Responsibilities and Essential Functions of the Position

Strategic Leadership and Oversight

• Partner with executive leaders to set the strategic direction for Residential DD and Clinical Services with a strong focus on stabilizing and strengthening residential programs including Supervised IRAs Supportive IRAs and ICFs.
• Lead efforts to improve program performance by using data to drive decision-making across residential and other services.
• Build divisional leadership capacity around data fluency reporting accuracy and financial accountability; support directors and managers in understanding and responding to key performance indicators.
• Provide strategic leadership in the development management and oversight of the divisions annual operating and capital budgets ensuring fiscal responsibility alignment with organization goals and compliance with regulatory and funding requirements.
• Represent the agency with Office for People with Developmental Disabilities (OPWDD) CCOs and provider networks; maintain strong working relationships with regional and state partners families and advocates.
• Identify and pursue opportunities for program innovation (for example new sites and smart homes) funding diversification and improved outcomes.
• Monitor intake trends and referral pipelines to anticipate program capacity needs and inform strategic planning.
• Supervise senior staff and contribute to a culture of transparency accountability and continuous improvement.
• Maintain a high level of responsiveness to the diverse cultural and linguistic needs of individuals and families supported by Heartshare.
• Participate in Inter Agency Council meetings and collaborate with member organizations to promote awareness and advance advocacy efforts for developmental disability programs and services

Residential Operations

• Oversee the intake and admission process for individuals entering DD Residential programs ensure intake procedures remain compliant with OPWDD regulations and reflect best practices in person-centered planning.
• Collaborate with program leadership to ensure smooth transitions and appropriate placement based on individual needs and service availability.
• Oversee residential budgets staffing models occupancy rates and financial reporting identifying opportunities for cost containment and improved resource use.
• Ensure program compliance with OPWDD regulations Medicaid billing requirements HCBS waiver standards and Justice Center oversight.
• Lead external audits and site visits including OPWDD reviews accreditation surveys (e.g. CQL CARF) and other compliance inspections.
• Utilize data to inform planning service delivery and management across all programs.
• Participate in trainings and state-mandated sessions related to regulatory updates emerging trends and evolving service delivery models for individuals with intellectual and developmental disabilities

Residential Real Estate Development

• Lead the strategic planning and execution of real estate development projects related to new residential homes renovations accessibility upgrades and facility optimization.
• Collaborate with internal departments such as fiscal and capital projects and external partners including real estate agents architects contractors community boards and government agencies to ensure projects meet regulatory and operational needs.
• Support long-term capital planning budget oversight and timelines for real estate initiatives aligned with residential programmatic growth

Clinical Operations

• Provide leadership and clinical oversight for Article 16 services including psychology social work occupational therapy physical therapy speech therapy and related disciplines.
• Ensure high-quality clinical service delivery compliance with all regulatory and billing requirements and adherence to best practices in therapeutic support.
• Partner with the VP of Clinical Servicesto develop strategies to increase clinical capacity improve service access and optimize clinic operations.

This job description may be amended as needed to reflect evolving agency priorities or program requirements.

• Minimum Education: Bachelors degree from four year college or equivalent.
• Preferred Education:Masters Degree in Human Services Public Administration Health Policy or related field preferred.
• 10 years Residential Services experience in human services with demonstrated record of improving financial and operationalperformance required.
• Knowledge of OPWDDregulations Medicaid rate structures and residential reimbursement methodologies (e.g. ICFSupervised IRA HCBS Waiver).
• Proven experience in managing and optimizing multi-million-dollar program budgets and staffing models.
• Strong grasp of data systems and performance metrics; able to use analytics to guide decision-making
• Familiarity with CARF/CQL and continuous quality improvement frameworks.
• Proficiency with Paycom NetSuite or other HRIS/ERP systems is a plus.

Benefits

As an executive leader the Chief Program Officer is eligible for a comprehensive executive benefits package. You can expect:

• Executive Compensation Package
• Paid vacation sick personal days and holidays.
• 403(B) retirement plans with employer contribution.
• Health dental vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care Medical Parking and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Wellhub Discount
• Verizon Wireless Discount.
• BJs Membership discount.
• Discounts on Broadway tickets movie tickets theme parks sporting events gift certificates & more

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process please reach out to .

About Heartshare

Who WE ARE:

For over 150 years Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.

To learn more about HeartShare please visit our website at or Follow us onTwitterLinkedInYouTubeInstagramFacebook

HeartShare Human Services of New York Homepage

HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.

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