Senior Systems Engineer (L5)

SENIOR SYSTEMSENGINEER
Location:Burlington VT

WHO WE ARE

Open Approach is avalues-driven client-focused IT services company based in Burlington Vermont. We deliver exceptional managed technology and phenomenal client support to organizations across New England and beyond. Our focus is on long-term partnerships built on trust transparency and shared success not sales quotas.

We earn our clients business every month by staying relentlessly focused on their success. From the very first interaction to ongoing evolution we aim to provide seamless experiences grounded in understanding integrity and practical solutions. We believe in making thoughtful informed decisions and creating a lasting impact instead of quick fixes. This translates into long-term relationships with our clients that are rewarding on many levels.

At our core we value equity humility excellence accountability innovation and openness. These guide everything we do from how we collaborate internally to how we support clients through complex technical challenges.

We are continually refining our team enhancing our capabilities and investing in talent to drive forward meaningful change. We embrace candid feedback own our outcomes and strive to improve every day. If that sounds like the kind of company you want to grow with we would love to hear from you.

THE IDEAL CANDIDATE

We are looking for an enthusiastic empathetic personable self-driven individual undeterred by the challenges that come with working in a small but growing tech company. Day-to-day tasks can vary significantly but your primary focus will be on the execution of complex technical projects for our clients.The variety of project work and design/architecturestatementof work generation is vast.Ifyoureenthusiastic about architecting and implementing highly technical solutions and have the people skills to be strategic with our clients then this could be the fit for you!

A successful candidate for this positionwill above all closelyreflect the values that we have built this companyupon:honesty integrity and an ambition to continually improve every aspect of our work.

THE SPECIFICS OF THE JOB

Responsibilities

• Collaborate with coworkers vendors and work directly with clients via phone and email to design and implement a wide variety of technical engineering projects

• Architect buildand administermission-criticalserver infrastructurefirewalls physicaland wireless networks

• Performcloudmigrations(ExchangeSharePointEntraID/Intune Azure)

• General complex administrationoftheMicrosoft 365 ecosystem

• Take ownership of an issue project or architecture/design seeing it through from beginning to end

• Must be flexible with on-duty hours as some project activities take place during evenings and/or weekends

• Build upon and write new internal and client-facing documentation

• Participate inan on-call rotation
  
  

Job Requirements

• This role requires working from the office a minimum of three (3) days per week
• Excellent written and verbal skills are imperative (previous Customer Service experience is a plus)

• Have the enterprise-levelskills and awarenesstounderstandand appreciatechange controlproper documentationand communication

• Well-versed with Windows Servermulti-siteActive Directory environmentsAdvancedGroup Policy ManagementNPS andRADIUS authentication

• Deepvirtualizationexperience (PrimarilyHyper-V VMware and corresponding clustering technologies including SAN management)

• Knowledge of VDI and/or Session-based desktop design and implementation (Citrix Microsoft RDS)

• Solid knowledge of LAN and WAN infrastructure(IPSec VPN Tunnels VLANs routing DHCP/DNS SD-WAN)

• Security design and best practices for systems and networks including Multifactor Authentication implementation

• Coding or scriptingexperience is helpful(PowerShell VBScript or Python)

• Cloud infrastructure design architecture and administration(MicrosoftAzureand AmazonAWS)

At least4years of experienceinanengineering roleinanMSP environmentis required.Compensation iscommensuratewith experience.

BENEFITS

• Health dental and vision coverage with generous employer contributions

• Company-sponsored Life STD/LTD Disability and Workers Compensation

• 401(k) with 4% match starting day one

• Generous PTO (starting at16 days plus paid holidays)

• Fully paid parental leave

• Smartphone stipend for on-call rotation

• Weekly company lunches coffee snacks and a pet-friendly office

HOW NOT TO APPLY

• Forget towrite a good cover letterso that we have no way of knowinghow articulate you really are

• Include a lot of grammatical and structural errors in your letter and resume

• Hide your personalityso we cant tell a thing about you other than that you are highly efficient in Microsoft Word

Thank you for your interestand best of luck in your search for work.

Learn more about us at

Required Experience:

Senior IC