Senior Manager, Specialty Retail Program Excellence

Location:

At Shoppers Drug Mart were innovating health and wellness in Canada. From prescriptions to walk-in clinics and a beloved loyalty program were caring and supporting our customers in new ways every day.
With more than 1300 locally owned and operated stores from coast to coast the Shoppers Drug Mart network is more than a great place to shop its a great place to work. Were committed to building our talented team who champion collaboration kindness and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.

Why this role is important

At Shoppers Drug Martwereinnovating health and wellness in Canada. From prescriptions to walk-in clinics and a beloved loyalty programwerecaring and supporting our customers in new ways every day.

With more than 1800 locally owned and operated stores from coast to coast the Shoppers Drug Mart network is more thana great placetoshopitsa great placeto to building our talented team who champion collaborationkindnessand inclusivity. Join ourteam andhelp recognize a healthy future for your career and for all Canadians.

Senior Manager Specialty Retail Program Excellence

Specialty Health Network is a growing division of Shoppers Drug Mart with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries a great benefit package Shoppers Drug Mart discount Goodlife gym discount RRSP/Pension plans Employee share ownership plan professional training and development and many more perks! Shoppers Drug Mart was acquired by Loblaw in 2014 the largest employer in Canada making your career opportunities within our larger organization - endless!

Shoppers Drug Mart Specialty Health Network supports our retail stores in delivering high-quality care to patients requiring specialty medications. We operate patient support programs for specialty therapies provide physicians with resources to help manage their patients facilitate reimbursement and support improved patient adherence and outcomes. We deliver superior customer service to patients healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.

We are hiring a Senior Manager Specialty Retail Program Excellence

Reporting to the Director Specialty Retail Programs you will be instrumental in elevating the effectiveness and consistency of specialty program launches and operational processes across our retail this role you will lead critical process change management initiatives drive continuous improvement in launch readiness and optimize Standard Operating Procedures (SOPs) to ensure seamless execution and sustained growth of our specialty services. The successful candidate will foster strong collaboration with cross-functional teams ensuring alignment and excellence in all aspects of program delivery and support.

Key Accountabilities:

Program Launch Excellence: Lead the strategic development and implementation of enhancements to program launch readiness and execution.

Operational Oversight of Launch Workstreams: Provide strategic oversight guidance and alignment for program launch workstreams ensuring efficient and coordinated execution by operational teams

Specialty Growth Initiatives: Collaborate closely with key stakeholders to develop operationalize and drive initiatives focused on increasing awareness adoption and growth of specialty services within retail pharmacies directly linked to program launches.

SOP Ownership & Management: Lead the end-to-end process for the creation standardization and ongoing maintenance of Standard Operating Procedures (SOPs) and work instructions ensuring accuracy clarity and compliance across all specialty programs.

Process Harmonization & Gap Resolution: Facilitate process harmonization across various functions and lead efforts to identify and resolve operational gaps ensuring a streamlined and efficient workflow.

Analysis & Problem Solving: Conduct thorough analysis to identify assess and assist in the resolution of complex system and business process challenges impacting specialty operations.

Strategic Communication & Content Development: Proven ability to translate complex information into clear compelling narratives and visually engaging content including presentations and training materials for diverse audiences

What You Will Need:

Minimum of five (5) years of experience at a Pharmacy program management operational excellence process improvement or a similar role within a retail pharmacy healthcare or specialty services environment.

Proven experience in leading and implementing process change management initiatives.

Demonstrated ability to develop and deliver effective training programs and materials.

Strong experience in the creation standardization and maintenance of Standard Operating Procedures (SOPs).

Excellent verbal and written communication skills with the ability to influence and negotiate effectively with diverse stakeholders.

Strong analytical and problem-solving skills with a keen eye for detail and process optimization.

Ability to manage multiple priorities and complex projects simultaneously in a fast-paced environment.

Proficiency in Microsoft Office applications (Word Excel PowerPoint) and familiarity with project management tools.

High energy with a positive attitude demonstrating flexibility and adaptability to evolving business needs.

Ability to work collaboratively in a team environment and build strong cross-functional relationships.

PMP or Lean Six Sigma certification is considered an asset.

Work Environment: This role requires being on-site at least four (4) days a week in the office. This requirement is subject to change based on evolving business needs.

Note: The responsibilities and duties outlined in this job description are not exhaustive and may be subject to change based on evolving business needs and organizational requirements.

Why work at Shoppers Drug Mart

Acting as consultants supporting internal customers and the Associate-Owners you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work co-workers customers and community.

How Youll Succeed:

At Shoppers Drug Mart Inc. we seek great people to continually strengthen our culture. We believe great people model our values are authentic build trust and make connections.

If that sounds like you and you are open-minded responsive to change and up to the challenges provided in a fast-paced retail environment apply today.

Employment Type:

Type of Role:

Shoppers Drug Mart Inc. recognizes Canadas diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell the people we hire and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday apply to this job via the Workday application.

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