Technology Specialist, Quality

The Opportunity: At Equitable we believe great things happen when we work together. Were a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If youre passionate about making a difference and growing your career in an inclusive and collaborative environment wed love to hear from you. Our culture is built on care passion and curiosity. We put people above all else strive to be our best and welcome new ideas to deliver positive Technology Specialist is responsible for maintaining enhancing and assuring the quality of shared technology solutions and infrastructure. This role partners with cross-functional teams to develop test launch and continuously improve solutions that enhance Equitables service experience for internal and external a strong focus on quality assurance this role supports business priorities by implementing testing strategies improving system reliability and enabling continuous delivery through effective testing automation and technical one of the regions top employers and be part of something that truly makes a Arrangements: This is a hybrid role. You will work in our office in Waterloo ON a minimum of two (2) assigned consecutive days every other week plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum youll do:Deliver highquality technology and quality assurance services by balancing efficiency accuracy and service commitments while escalating issues that require additional as a clientfocused technology partner by collaborating with Business and IT stakeholders to support the design testing delivery and ongoing improvement of shared systems and solutions. Build maintain and execute test strategies test plans test cases and automated test solutions to ensure solutions meet functional technical and quality standards. Identify analyze document and validate defects and quality risks through to resolution supporting continuous improvement and operational stability. Support production incidents and service requests striving to resolve issues at first point of contact and ensuring outcomes meet client and business expectations. Perform handson testing analysis configuration and troubleshooting activities to support system reliability performance and availability. Inspect systems and processes to identify opportunities for improved workflows efficiencies and reduced operational risk. Monitor test outcomes system behaviour and quality indicators to support informed decisionmaking and adherence to established policies and standards. Provide clear professional and tailored communication when explaining technical issues quality risks and solutions to diverse audiences. Share knowledge best practices and feedback with peers to support team capability continuous learning and improved delivery outcomes. Follow established processes and procedures while identifying potential gaps or risks that could expose the organization to operational or quality concerns. Demonstrate agility and adaptability by responding positively to changing priorities new information and evolving delivery youll bring:Postsecondary degree in Computer Science Software Engineering Computer Systems Engineering or a related discipline or an equivalent combination of education and relevant to intermediate experience in software quality assurance including test planning test execution defect tracking and quality control practices. Handson experience with test automation concepts tools and automated test execution. Working knowledge of application infrastructure technical platforms and system dependencies. Experience using testing and quality management tools such as Azure DevOps Jira or similar platforms. Experience with automation and testing tools such as Selenium SmartBear TestComplete ReadyAPI or equivalent technologies. Working knowledge of development or scripting languages relevant to test automation and quality engineering. Strong analytical and critical reasoning skills with the ability to assess data observations and risks to support sound decisions. Strong interpersonal and communication skills with the ability to share insights provide constructive feedback and tailor messages to different audiences. A clientfocused and solutionoriented mindset with a commitment to delivering highquality outcomes and positive service experiences. Demonstrated growth mindset including openness to feedback continuous learning and the pursuit of professional or industry knowledge beyond baseline requirements. Ability to work independently and collaboratively within crossfunctional teams adapting to diverse working styles and perspectives. Comfort managing competing priorities and adjusting to change while maintaining professionalism and a positive outlook. Contemporary QA certification or actively working toward certification is considered an in it for you:Career Growth:Regular learning sessions and development opportunitiesTotal Rewards:Allowance provided in place of vacation pay and benefitsFlexibility:Healthy work-life balance with employee wellness always top of mind complemented by a dress for your day approachAt Equitable were committed to fair pay and an inclusive accessible hiring experience. If you need accommodations or alternative formats at any stage just reach out to us at were happy to base pay will be based on your skills qualifications experience and education. If youre selected to move forward our Talent Acquisition team will walk you through all the details of our total rewards program so you know exactly whats To: Senior Technology Manager Enterprise PlatformsDepartment: IT Corporate ServicesTerm: Temporary Full-Time Three (3) Month Contract