Manager, Billing Operations- Policy Management

Position Summary...

The Manager Policy Management plays a critical role in defining implementing and maintaining policies that drive consistency compliance and transparency across Walmart Connects billing and revenue operations.

Reporting to the Senior Manager this role will help build and operationalize the foundational policy infrastructure that ensures contract terms billing practices and revenue processes are executed accurately efficiently and in alignment with corporate standards and regulatory requirements.

This individual will partner closely with Finance Legal Sales Compliance and Client Services teams to document communicate and reinforce end-to-end policies while enabling scalable automated workflows that support the broader Revenue Cycle Management (RCM) organization.

An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

What youll do...

Key ResponsibilitiesPolicy Development & Documentation

• Support the creation documentation and implementation of end-to-end billing policies that ensure operational consistency compliance and transparency.
• Develop and maintain comprehensive internal documentation and reference materials that clearly outline policy requirements billing models and execution standards.
• Translate policies into clear accessible training materials and process maps and provide training of policies and contract terms to internal and cross-functional teams.
• Partner with Legal and Finance to validate that policies align with contractual obligations audit requirements and internal control frameworks.

• Establish and manage documentation for approval matrixes invoice timing standards and billing model definitions in accordance with RCM governance protocols.
• Support the Senior Manager in monitoring adherence to established policies and identifying potential compliance gaps or operational risks.
• Coordinate periodic reviews and updates of policy documentation to reflect process improvements system enhancements or regulatory changes.
• Assist in developing escalation and exception-handling processes for non-standard or complex billing scenarios.

Cross-Functional Enablement & Communication

• Partner with Invoice Collections Sales and Client Services teams to ensure alignment and consistent application of billing and revenue policies across business units.
• Serve as a point of contact for policy clarification and interpretation ensuring stakeholders have clear guidance on requirements and procedures.
• Collaborate with the RCM Automation and Oversight teams to ensure policies are embedded in system workflows and operationalized effectively.
• Support the Senior Manger by preparing documentation insights and process updates to be shared in business reviews audit newsletters and governance forums.

Process Improvement & Operational Excellence

• Identify opportunities to streamline and standardize policy-driven workflows to reduce complexity and risk.
• Contribute to initiatives that automate policy enforcement through system configuration or platform enhancements.
• Track and analyze compliance and process performance metrics to inform continuous improvement and policy refinement.
• Support change management efforts to drive adoption of new or revised policies across stakeholder teams.

Leadership & Team Culture

• Model Walmarts values of integrity collaboration and customer focus in all interactions.
• Foster a culture of accountability compliance and continuous improvement.
• Encourage knowledge sharing and cross-functional communication to strengthen understanding of policy frameworks and their business impact.
• Demonstrate a growth mindset by proactively identifying opportunities for efficiency and innovation within the RCM function.

Qualifications

• Bachelors degree in Business Finance Legal Studies or a related field (Masters preferred).
• 46 years of experience in policy management contract governance billing operations or revenue compliance.
• Strong understanding of billing policies financial controls and governance frameworks.
• Proven experience developing documentation training materials or process maps for operational teams.
• Excellent attention to detail with the ability to translate complex regulatory or contractual requirements into practical processes.
• Strong analytical and organizational skills; comfortable managing multiple priorities in a fast-paced environment.
• Proficient with ERP or CRM systems (e.g. SAP Salesforce) and documentation tools such as Confluence or SharePoint.
• Exceptional communication and stakeholder management skills with the ability to influence across business and technical teams.

At Walmart we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more. You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable. For information about PTO see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility see .
Hoboken New Jersey US-10279: The annual salary range for this position is $96000.00 - $186000.00
Bentonville Arkansas US-09401: The annual salary range for this position is $80000.00 - $155000.00
San Bruno California US-08848: The annual salary range for this position is $104000.00 - $202000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.

Primary Location...

221 River St Hoboken NJ 07030 United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.