Water Communications Operator

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Application and Special Instructions

ABOUT THIS JOB

Position Specific Summary

The Water Communications Operator at the City of Tucsons Water Department is responsible for providing comprehensive communications support to field personnel. This role involves responding to and logging radio communications and requests from both field staff and the community. The Operator prioritizes calls and dispatches the appropriate staff to address emergency and routine service requests promptly.

Work is performed under the supervision of a Water Services Supervisor. This position does not supervise.

Duties and Responsibilities

• Provides communications support by responding to calls requesting assistance reporting emergencies and determining the necessary response.
• Delivers customer service by answering phone lines routing calls based on priority educating customers on City policies coordinating service calls acting as a liaison and attending required meetings.
• Receives and transmits communications and dispatches personnel via city communication systems in response to emergency requests and the regular operation of Tucson Water.
• Operates multiple computer systems efficiently.
• Enters data into the computer maintains communication records pertaining to all water operational activities.
• Performs other related duties as assigned or requested.

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

POSITION DETAILS

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The City of Tucson considers several factors when extending an offer including but not limited to the role and associated responsibilities a candidates work experience education/training key skills and internal equity.

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ABOUT US

Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive flexible and affordable coverage is designed to optimize health and well-being security and future and peace of mind. Benefits begin with medical dental vision life disability and FSA coverage surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind our paid time off program provides new hires with 38 paid days off in the first year of employment with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave paid tuition reimbursement student loan repayment off- and on-the-job training and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race color religion sex (including sexual orientation gender identity and pregnancy) national origin veteran status age disability genetic testing or any other protected status. If you believe you have been a victim of discrimination you may file a complaint with the City of Tucsons Office of Equal Opportunity Programs U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney Generals Office of the Civil Rights Division (ACRD). Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at or .

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