• Oversee front desk and reception area operations including supervision of administrative support staff.
• Develop update and maintain internal operational policies and procedures.
• Manage inventory and requisition of office supplies and maintenance of office equipment.
• Represent NSC in Condo Association activities.
• Coordinate resolution of building and office maintenance issues through appropriate vendors.
• Lead space planning and building improvement initiatives.

• Build and institutionalize a formal HR function across the agency managing employee relations and providing policy guidance and support to management.
• Support the full recruitment and selection process for open positions.
• Maintain and update the employee handbook and related personnel policies and procedures.
• Conduct new hire orientation including agency acclimation and completion of required documentation.
• Coordinate with outside consultants and partners to deliver comprehensive employee services including health and wellness benefits.
• Manage and continuously improve existing HR processes.

• Manage and troubleshoot IT and electronic communications needs directly or through consultants.
• Serve as staff lead on the IT vendor relationship.
• Identify and procure computer hardware and software as needed.

• Serve as a primary management liaison to the union maintaining a professional and productive working relationship with union representatives and attending labor-management committee meetings on a regular basis.
• Administer and interpret the collective bargaining agreement (CBA) in day-to-day management practice; advise supervisors on CBA compliance and serve as a first-line resource for grievance response and resolution.

• Participate in cross-functional projects that benefit the organization as a whole.
• Collaborate with peers to develop internal policies and procedures.

• Provide direct supervision of reception area staff exercising independent judgment in day-to-day decision-making.
• Direct work assignments scheduling staff development and training for reception area staff.
• Carry out management responsibilities for reception area staff including hiring performance evaluations disciplinary counseling salary recommendations workload distribution recognition and employee relations.
• Contribute to the development of NSCs administrative budget as part of the annual budget process and manage expenditures within approved budget parameters.
• Participate as an active member of NSCs Management team.

• Attend relevant workshops or participate in professional associations to maintain and expand professional knowledge.
• Adhere to NSCs confidentiality guidelines and ensure appropriate handling of sensitive information.
• Facilitate and attend relevant staff meetings to support communication and goal execution.
• Complete special projects as directed by the Executive Director.
• Perform other duties as assigned within the scope of this position.

Qualifications

Experience Education and Licensure

Minimum Experience: 4 years of experience in an operations management role preferably in a nonprofit setting. Experience in HR IT and vendor management is strongly preferred.

Minimum Education: Bachelors degree from an accredited college or university in a related field is preferred.

Working Conditions

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise level in a primarily indoor office environment.
• Occasional travel to community partner and social service locations may be required.
• Occasional travel for conferences seminars and meetings.
• Work outside of standard business hours may be required based on organizational needs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job the employee will frequently stand; walk; sit; use hands to finger handle or feel objects tools or equipment; reach with hands and arms; balance; talk or hear. The employee will occasionally climb stairs; stoop; kneel; crouch or crawl; taste or smell.

• The employee must occasionally lift and/or move up to 25 pounds.

• Operate general office equipment with frequent work at a computer workstation.

• Specific vision abilities required by the job include frequent reading and close vision; distance vision; color vision; peripheral vision; depth perception; and the ability to adjust focus.

Commitment to Inclusion Statement

NSC is an equal opportunity employer committed to a policy of non-discrimination in all employment practices and does not discriminate based on race ethnicity religion gender national origin age disability veteran status genetic information sexual orientation gender identity or expression nor any other basis protected under applicable law.

LOCATION AND HOURSThis is a full-time in-person position based in our Philadelphia office with potential for hybrid work as team needs allow. Our regular hours are Monday to Friday 9:00 am to 5:00 pm and this position requires working occasional evenings and weekends.

COMPENSATION The salary range is $75000 - $85000. The benefits package includes generous vacation and sick leave; paid sabbatical leave; early close Fridays; 83% employer-paid health dental and vision coverage; short-term disability long-term disability life insurance 403(b) with an employer match.

While Nationalities Service Center is committed to program sustainability employment is dependent on the continued availability of funding.

HOW TO APPLY
Please submit a cover letter resume and complete the online application by going to this link - - The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities duties and skills required of employees in this position. Nothing in this position description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.