Concierge Associate BV

Boldly Cultivating ()

About us

Treasury Wine Estates (TWE) is one of the worlds largest wine companies and we are proud of our Treasury Americas portfolio of brands that have tremendous heritage rich quality and a reputation for excellence across the globe. At TWE we are led everyday by our purpose Boldly Cultivating. We are boldly cultivating value through our brands wine people & environment for enriched & joyful communities.

At TWE we cultivate our teams to be their very best. And in turn our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the worlds most desirable luxury wine company known for the experiences we create for our consumers customers partners suppliers and our people.

To learn more about our purpose and our renowned portfolio of global brands clickhere.

About Beaulieu Vineyard

Established in 1900 Beaulieu Vineyard is one of the most historic Napa Valley wineries setting the standard for quality and innovation in Napa Valley winemaking. Today Beaulieu Vineyard continues to innovative utilizing the latest technology in combination with time-honored traditions to produce exceptional Napa Valley Cabernets

About the role

The priority of the Concierge is to provide a warm and gracious welcome to each visitor to Beaulieu Vineyard as well as to ensure that each guest understands the wine experience and any other information that will enhance their visit. The Concierge will serve as a reservationist for the tasting room whether that be taking reservations over the phone or in person. The concierge will enter appropriate guest information into the reservation system. Must be available weekends.

Responsibilities

• Set-up and host wine tastings and tours for guests

• Provide world class customer service to site visitors

• Assist in events private dinners and various site activities

• Assist with restocking inventory wine packing and floor upkeep

• Register operations retail sales and wine club promotions

• Follow site policies and procedures.

• Complete projects and other duties as directed by Retail Sales Manager.

About you

• You must be 21 years of age

• You have some experience in retail sales or a similar hospitality setting

• Exemplary customer service skills required

• You have strong presentation skills with the ability to relay knowledge of wines and wine production

• You are dynamic with a positive attitude

• You have a clean professional appearance and you excel at teamwork and interactions

• Knowledge of food and wine the wine industry Napa and Bay Area restaurants

• Must be able to lift 50 lbs. (a case of wine)

• Wine industry and/or tasting room experience is highly desired but not required

• This position must work weekends (Friday Saturday and Sunday) and some holidays and evenings

Benefits depend on your work category and may include:

• Paid Time Off: Competitive vacation sick leave and 12 paid holidays. Plus a TWE4ME Day a day to spend however you choose

• Paid Parental & Caregiver Leave: Generous time off for lifes big moments

• Volunteer Days: Get paid to give back-2 full days each year

• Flexible Work Options: Find your flex-hybrid and custom schedules available for certain roles

• Wellbeing First: Medical dental vision free mental health support and an award-winning wellness program

• 401(k) with Company Match: 100% vested after 60 days of employment

• Wine Perks & Discounts: Enjoy exclusive employee pricing on the worlds best wines plus receive a generous product allowance

• Recognition & Rewards: Celebrate wins and earn fun rewards

We offer a range ofgreat benefits such as flexibility rewards and discounts and health and well-being initiatives.

It takes all varietals!At TWE we proudly celebrate diversity and are committed to being an equal opportunity employer. Our goal is to build a workforce that reflects the diversity of the consumers who enjoy our products. All qualified applicants will be considered for employment regardless of age race color religion sexual orientation gender identity national origin or disability. If you require any assistance to be included in our process please contact quoting the job title and reference number.

Pay Transparency Disclosure:
Base pay: Hourly rate ranges from $18 to $22 per hour based on experience skills role scope location and business needs.
Incentive pay: Eligible to participate in the Direct-to-Consumer Sales Incentive Plan (DSIP) offering variable compensation based on site performance. Incentive pay is not guaranteed. Actual compensation will be determined based on factors including but not limited to candidate experience skills internal equity geographic location and applicable employment laws. Treasury reserves the right to modify the range in the future.

How to apply

We do move quickly at TWE and continually review applications so if you dont want to miss out apply today.