Helpdesk Quality Assurance (QA) Internship

Department: Information Technology

Internship Title: Helpdesk / Quality Assurance (QA) Internship

Reporting to: Technology Team Lead / IT Manager

Helpdesk / QA Internship Overview:

The Helpdesk / QA Intern will gain practical experience in technical support and quality assurance by assisting RAINNs Technology Team with day-to-day operations. This internship provides exposure to both user-facing support and backend testing offering a well-rounded introduction to IT operations in a nonprofit environment.

Working under close supervision the intern will be introduced to help desk ticketing systems troubleshooting methodologies and structured quality assurance practices including application testing defect tracking and performance validation.

This internship is well-suited for detail-oriented students or early-career professionals interested in information technology computer science systems administration or software quality assurance. It offers the opportunity to build technical and analytical skills while supporting technology that directly serves RAINNs mission.

Term Options:

• Summer: June August
• Fall: September November

Each term is approximately 12 weeks with flexible start and end dates to accommodate academic schedules.

Application reviews will begin 30 days after the posting date and continue until the internship is filled or 30 applications have been received whichever comes first.

Internship Learning Objectives & Responsibilities:

Under the supervision of the Technology Team Lead / IT Manager the Helpdesk / QA Intern will:

• Assist users with troubleshooting hardware software and system access issues escalating as appropriate.
• Support the logging tracking and resolution of help desk tickets using IT service management tools.
• Document support cases resolutions and recurring issues to help build and maintain an internal knowledge base.
• Contribute to quality assurance activities including manual application testing test case documentation and defect reporting.
• Assist in identifying replicating and documenting software defects working with developers to verify fixes.
• Participate in regression testing and system validation to ensure applications meet performance and usability standards.
• Learn and apply structured QA methodologies including test planning execution and reporting.
• Support ad hoc IT and QA projects as needed gaining exposure to a variety of technical environments and tools.

Eligibility & Expectations:

• Currently enrolled in or recently completed a degree program in Information Technology Computer Science Systems Administration or a related field or has equivalent hands-on experience in a relevant technical role.
• Available to dedicate approximately 1520 hours per week.
• Must reside within the Continental USA and have a reliable home office setup with high-speed internet.
• Strong attention to detail and an interest in both technical support and software quality assurance.
• Must demonstrate a commitment to RAINNs mission and values.
• This is an unpaid remote internship opportunity.
• Must complete and pass a criminal background check administered by RAINN.

Required Experience:

Intern