Engagement Data Protection Specialist Manager

Current Job Details

• Job Summary

At PwC our purpose is to build trust in society and solve important problems. The Engagement Data Protection Specialist Manager is integral to safeguarding proprietary client data and ensuring compliance with global standards across Managed Services engagements..The person fulfilling this role will lead a team that addresses compliance to contractual terms for Managed ServiceEngagementin the area ofData ProtectionPrivacyanduse of AI on MS engagements.

This is a matrixed position reporting into Delivery Excellence in Managed Services while also being accountable to governing functions in One Firm Risk (Ethics & Compliance OGC and Independence). The role combines leadership strategic data protection measures and the implementation of compliance monitoring frameworks to ensure contractual regulatory and PwC policy requirements are consistently met across engagements.

Major Responsibilities

• Risk Management - 60%

• This is a matrixed position reporting into Delivery Excellence in Managed Services while also being accountable to governing functions in One Firm Risk (Ethics & Compliance OGC and Independence). The role combines leadership strategic data protection measures and the implementation of compliance monitoring frameworks to ensure contractual regulatory and PwC policy requirements are consistently met across engagements.

• Lead the testing and implementation of compliance controls and monitoring frameworks within Managed Services ensuring alignment with PwC global/network standards Canadian legal and regulatory requirements and policies as defined by OFR Ethics & Compliance OGC and Independence functions.

• Collaborate with IT legalriskand operational stakeholders to proactively align processes toapplicable best practices regulations professionalrules local or Network Policyas defined by OFR Ethics & Compliance function and as applicable to Managed ServicesEngagements..

• Prepare reporting and insights for governing functions (OFR OGC Independence Ethics & Compliance) to provide visibility into compliance trends and escalate issues where needed.

• Provide recommendations to address root causes of recurring risk trends and ensure long-term compliance improvement.

• Project Management - 30%

• Develop and manage structured workflows ensuring alignment with risk governance frameworks and projectobjectives.

• Coordinate with OFR Engagement teams Delivery Excellence OGC Independence and other cross-functional stakeholderstoensurethetimelymitigation ofcompliance and operational data risks.

• In conjunction withOGCPrivacy Officeconduct engagementdatarisk assessmentsand operational risk analyses tomitigateidentifiedgaps.

• Prepare reporting and insights for governing functions (OFR OGC Independence Ethics & Compliance) to provide visibility into compliance trends and escalate issues where needed.

• Maintain managed services business continuity plans and coordinate supporting activities.

• Maintainoffering data risk profiles to align with new andevolvingofferings through the managed servicesservice catalogue.

• Training Learning & Development - 10%

• Mentor team membersto developexpertisein data protection risk identification andcontrolsmanagement.

• In conjunction with Ethics & Compliance OGC and L&D deliver training sessions and workshops to promotea proactivecompliance and risk culture within Managed Services teams.

• In conjunction with Engagement teams and governing risk functionscreate andmaintainplaybooks standard operating procedures (SOPs) and educational materials related to compliance and data protection best practices.

Qualifications

Education & Professional Certification

• Bachelors degree in Law Information Technology Business Administration or a related discipline is.

• Advanced certifications such as CIPP/E CIPP/C CIPMCIPTCISSP or ISO 27001 are stronglypreferred.

• AMastersdegree in Cybersecurity Risk Management or related fields is considered an asset.

Work Experience

• 8 years of experience in data protection compliance operational risk management or related fields including 3 years in a managerial role.

• Familiarity with privacy risk assessments regulatory reporting standards and control frameworks within Managed Services delivery models.

• Experienceleveragingautomation and monitoring tools to oversee compliance efforts andidentifyrisk trends.

• Experience in compliance monitoring regulatory oversight ordeliveryassurance functions is strongly preferred given the roles focus on advising escalating and ensuring adherence to internal and client requirements.

Technical Skills & Specialized Knowledge

• Advanced ability to design andvalidatecontrols for risk management using industry best practices and metrics-based performance tracking.

• Strong research and problem-solving skills with a continuous improvement mindset to solve evolving challenges in compliance and privacy operations.

• Technical understanding of cybersecurity practices including secure connectivity models identity management encryption and access controls.

• Moderate familiarity with AI-driven tools and automation processes such as Microsoft Copilot or similar solutions used for privacy and compliance monitoring.

Communication/Interpersonal Skills

• Exceptional written and verbal communication skills to interact effectively with stakeholders including senior leadership and global compliance teams.

• Proven ability to influence and negotiate across teams ensuring alignment on privacy initiatives and compliance strategies.

Customer/Client Service

This role emphasizesanattitude of service excellence. The Manager will engage with internal and external stakeholders to:

• Anticipate client needs and proactively address challenges through innovative compliance solutions.

• Provide long-term risk mitigation and clear action plans aligned to Managed Services objectives.

• Act as a trusted advisor guiding client teams on best practices in safeguarding sensitive data.

Leadership & Coaching

As the team lead for Managed Services privacy governance this role includes:

• Acting as a subject matter expert to support decision-making across global teams.

• Providing guidance and mentorship to team members ensuring development in compliance risk mitigation.

• Championing alignment between compliance expectations and day-to-day operations.

Why PwC

PwC offers a purpose-driven inclusive environment where professionals can grow while driving meaningful client outcomes. Join us to lead innovative engagements and make a lasting impact.