Quality Manager

Thales is a global technology leader with more than 83000 employees on five continents. With over 7500 people in the UK operating across defence space aerospace and digital security we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers as well as delivering social value to the UK with our products and services.

Quality Manager

Crawley

Are you an inquisitive and impactful individual looking for an exciting dynamic and interesting new role in Quality Assurance Where no two days are ever the same And where you can use your judgement and risk-based thinking to support the programmes at Thales through many different decisions during the project lifecycle

If so wed love to hear from you as were currently looking for a Quality Manager to join our A2IS team in this role you will be responsible for leading a team of quality management professionals within the domain ensuring adherence to Group Quality Customer Satisfaction and Quality Assurance policies. You will lead the Industry Quality organisation promoting the function internally and externally ensuring QAMs have the requisite knowledge and resources to meet ongoing business requirements.

Thales UK is a Chartered Quality Institute Recognised Employer.

What the role has to offer:

• People focussed role leading developing and supporting a team of Quality Engineers.

• Hybrid working (3 days on site per week)

• Well also pay for your CQI membership and support formal certified training where appropriate e.g. lead auditor training

Whats does your day look like

• You will lead on improvement initiatives strengthen customer satisfaction and drive operational excellence across the domain. Youll own the CI framework oversee improvement activity reporting and manage accreditation and certification readiness.

• Youll be a key interface with customerssupporting satisfaction processes providing insight on recurring issues and hosting customer audits and product/process verifications.

• Youll also lead people development activities including skills assessments reskilling initiatives objective setting QAM allocation and supporting talent reviews and succession planning.

• Youll ensure strong process governance through adherence to the company Reference System champion improvement initiatives and support consistent Quality reporting aligned with Group policy.

About you

Ideally youll:

• Be a strategic thinker who quickly grasps key information adapts fast and makes clear confident decisions.

• Have a resultsdriven mind-set with a strong ability to set measurable goals and lead teams to deliver.

• Have a continuousimprovement mindset proactively driving performance problemsolving and cultural transformation across the business.

• Be a collaborative leader who motivates diverse teams communicates a compelling vision and develops people through constructive feedback and high expectations.

• Thrive in complex matrix environments building strong relationships and navigates conflict with professionalism and integrity.

• Related Professional Qualification and Membership of Associations (CQI preferred)

• A recognised auditor qualification

• Detailed working knowledge of RCA tools and techniques

• Knowledge of Quality Management System and Standards (eg. AS9100 ISO9001)

Benefits at Thales:

• Performance-related bonus (grade dependent)

• Half day every Friday usually finishing around 13:00 delete if not applicable to the BL

• 28 days annual leave (plus bank holidays) with opportunity to buy up to 40 hours/year (pro rata)

• 24 hours volunteering per year paid for

• One professional membership per year paid for

• Private healthcare (grade dependent)

• Pension scheme

• Life cover

• 24/7 Employee Assistance Program and access to mental wellbeing app

• Employee discount shopping schemes on major brands and retailers

• Gym membership discounts

Security Clearance Requirement:

Due to the nature of the work that we do at Thales many of our roles are subject to security restrictions. This role requires Security Clearance (SC). It would be advantageous if currently held however if not currently held it is a requirement that the successful applicant undergo achieve and maintain SC Clearance prior to commencing employment.

To be eligible for full SC you generally need to have resided in the UK for the last 5 some circumstances a minimum of 3 years residence in the UK over the last 5 years may be accepted with additional overseas checks.

Please visit the UKSV website for further guidance: Thales we ensure equal opportunities pay and working conditions for all. The benefits we offer include private medical insurance buying or selling annual leave cycle to work schemes employee discounts paid volunteering day stocks and shares annual bonus and much more depending on the role. Read more about our benefits here.

We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes employee networks wellbeing policies and inclusive features here.

If this role isnt quite right for you we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.

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