Customer Success EngineerAustinDenver
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Job Location:
Denver, CO - USA
Yearly Salary:
$ 54628 - 67751
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Customer Support Engineer
Developer Support Real-Time Communication AI (Voice/Conversational)
Were hiring a Customer Support Engineer (CSE) who thrives at the intersection of real-time communication and AI (Voice AI Conversational AI).
This isnt traditional supportyoull work directly with developers to troubleshoot issues guide integrations and design solutions while also engaging with the broader developer community
Key Responsibilities
Customer Support & Solutions
- Support SDK integrations (RTC Signaling Cloud Recording Conversational AI)
- Troubleshoot audio/video network and platform issues
- Analyze logs reproduce issues and identify root causes
- Provide integration guidance and best practices
- Escalate and track issues with engineering
- Act as the voice of the customer (feedback feature requests)
Developer Engagement
- Participate in developer communities (meetups events workshops)
- Support technical sessions and share AI RTC best practices
- Bridge feedback between developers and internal teams
Profile
- Strong interest in AI/LLMs and real-time technologies
- Hands-on troubleshooting and debugging skills
- Clear communicator with a developer-first mindset
- Comfortable engaging both 1:1 and in community settings
Join us!
- Work at the forefront of Real-Time Engagement AI
- Build with and for developers
- High-impact role in a fast-moving global environment
Required Experience:
IC
About Company
The Real-Time Engagement Platform for meaningful human connections. People engage longer when they see, hear, and interact with each other. With Agora, you can embed vivid voice and video in any application, on any device, anywhere.
