Content Integrity Associate

Help empower our global customers to connect to culture through their passions.

Why youll love this role

As a Content Integrity Associate youll be part of a collaborative and mission-driven Trust & Safety team dedicated to protecting the integrity of the marketplace. The team tackles new challenges every day reviewing content to identify emerging risks and policy violations. Through thoughtful and consistent decision-making the team directly safeguards customers supports brand trust and ensures a safe and compliant community experience.

This role requires working one weekend day and may require some holiday coverage.

What youll do

• Review and moderation of sensitive and nuanced content handling complex high-risk cases that require strong judgment and adherence to policy guidelines.
• Identify and escalate specialized or complex content including threats unsafe activity coordinated abuse and severe violations while contributing to the detection of repeat offenders and emerging policy abuse trends.
• Handle user appeals related to moderation and enforcement actions by conducting thorough secondary reviews reassessing content against policy standards and clearly documenting final determinations.
• Develop and maintain subject matter expertise in platform content policies emerging risks trends and regulatory standards providing feedback to improve policy clarity enforcement consistency and detection mechanisms.
• Maintain defined quality accuracy and productivity standards by meeting service-level expectations participating in calibration sessions and continuously improving decision-making consistency.

About you

• 13 years of experience in content moderation Trust & Safety fraud operations or a related compliance-focused role.
• Demonstrated ability to apply complex policies consistently and exercise sound judgment in high-volume fast-paced environments.
• Excellent written communication and documentation skills with strong attention to detail accuracy and strong English language proficiency.
• Ability to review sensitive or disturbing content with professionalism emotional resilience and discretion.

Nice to have skills

• Experience handling user appeals and secondary review processes.
• Exposure to AI-assisted moderation tools risk scoring systems or case management platforms.
• Knowledge of or professional experience with footwear apparel accessories collectibles and consumer electronics categories.

Pursuant to the various pay transparency laws/acts the base salary range is $22 - $26per hour plus opportunities for benefits (e.g. medical dental) equity and discretionary bonuses (for full-time hires). Compensation is dependent on geography and may vary.

Pursuant to the San Francisco Fair Chance Ordinance Los Angeles Fair Chance Initiative for Hiring Ordinance and any other state or local hiring regulations we will consider for employment any qualified applicant including those with arrest and conviction records in a manner consistent with the applicable regulation.