Sales Operations, Systems Manager

Who We Are

Were Dealer Tire a family-owned international distributor of tires and parts established in 1918 in Cleveland OH. Were laser focused on helping the worlds largest and most trusted auto manufacturers grow their tire businessin fact weve sold more than 60 million tires to date. Were a thriving company and were looking for driven individuals to join our team. Thats where you come in!

Base Pay Range:

As a Sales Operations System Manager your essential job functions will include the following:

Sales Requests & Systems Coordination

• Act as the primary liaison between Sales Operations and the sales organization (leadership field teams etc.) for tools reporting and process requests including new initiatives and enhancements to existing systems.

• Review clarify and refine user stories by defining objectives scope success criteria and business value.

• Assess business requests to determine the most effective solution or platform (e.g. Salesforce Power BI or other systems).

• Validate that all requests align with sales strategies and leadership priorities; document decisions and rationale for whether to reuse enhance or build new solutions and ensure leadership alignment on each request.

• Compile requests analyze business impact and provide prioritized recommendations to Sales Operations leadership including Managers Directors and VPs.

• Collaborate with Sales Operations team members (Analysts Project Managers/Coordinators) and cross-functional partners such as IT to translate approved requests into detailed user stories and desired outcomes ensuring clear direction and context.

• Support changemanagement efforts by helping prepare the field for new tools and processes including communication rollout planning and adoption support.

Sales Tools & Reporting Optimization

• Develop a deep broad understanding of Salesforce other systems and related processes across assigned functional areas and products maintaining a holistic view of cross-functional processes and system interactions.

• Proactively engage RSDs field sales managers field team and key user groups to surface ideas uncover pain points and gather adoption insightsacting as the fields voice in tool and reporting evolution.

• Continuously assess the effectiveness of the sales toolset to identify opportunities for simplification modernization or automation.

• Seek out creative ways to elevate existing tools and dashboards exploring advanced visualizations integrations and workflows based on field feedback and business needs.

• Strengthen reporting and tool governance by cataloging tools/reports reducing duplication and recommending consolidation or retirement where appropriate.

Salesforce Platform Management and Support

• Build/maintain Salesforce reports and dashboards; align with Power BI outputs and governance standards.

• Collaborate with Sales Science on Power BI datasets visuals and usability; perform light development (basic DAX/calculated columns) as needed.

• Develop quick prototypes or functional mockups to validate requirements before full development.

• Run point on larger Salesforce initiatives including workflow creation object enhancements etc.

• Align project priorities and enhancement requests with Sales Operations leadership.

• Submit and manage requests through ServiceNow ensuring clarity and accuracy.

• Translate business needs into clear welldefined user stories to guide IT development teams.

• Participate in design sessions to shape functionality as needed.

• Partner closely with IT to remove blockers and plan sequencing.

• Coordinate UAT and feedback capture.

• Collaborate with Sales Operations teammates on communications training and rollout once project work is completed.

• Provide clear consistent progress updates to key stakeholders throughout the project lifecycle to ensure visibility alignment and timely decisionmaking.

Other Duties as Assigned.

Position Requirements

• Bachelors degree in business computer science information technology/information systems systems engineeringor related fields.

• 4-6 years experience in an operations-focused role.

• Experience with systems and platforms such as Salesforce OBIEE Power BI Snowflake strongly preferred.

• Strong communicator able to convert business needs into technical requirements and clearly explain technical concepts to nontechnical stakeholders.

• Creative systems thinker and problem solver with a strong business knowledge base.

• Strong project management skills and high attention to detail.

• Excellent written and verbal communication skills.

• Demonstrated ability to quickly build relationships across teams and levels.

• Proficiency in Microsoft Office (Excel Word PowerPoint).

• Comfortable working in fast-paced environments with shifting priorities.

• Ability to run meetings document actions and maintain trackers.

• Automotive industry experience is a plus

Competencies Required

• Systems Thinking

• Agility

• Initiative

• Communication

• Project Management

• Influence

• Relationship Building

• Critical Thinking

Physical Job Requirements

• Continuous viewing from and inputting to a computer screen

• Sitting for long periods of time

• Travel as necessary <10%

Drug Policy

• Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment background check and drug screening before beginning work.

This position is targeted to be closed on:

Why Dealer Tire:An amazing opportunity to join a growing organization built on the efforts of hard working innovative and team-oriented people. The compensation offered for this position will depend on qualifications experience and geographic location. The total compensation package may also include commission bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off medical dental vision and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race color national origin religion gender age veteran status political affiliation sexual orientation marital status or disability (in compliance with the Americans with Disabilities Act*) or any other legally protected status with respect to employment opportunities.

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application or any portions of same based on the impact of a disability should contact Dealer Tires Human Resources Department to discuss your specific needs. Please feel free to contact us at 1- x6550.