Team Trainer

Were at a pivotal moment for both Tibber and the planet. When joining Tibber you wont just help scale a forward-thinking tech company youll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats) we have one of the most unique energy trading portfolios on the market.

Were looking for a Team Trainer to join us in making the energy transition happen maybe thats you

Job Mission

As a Team Trainer here at Tibber youll play a key role in the development of learning excellence culture & help develop skills & competencies in Support Heroes to help address our customer problems. Youll work data-driven cross-functionally and with a clear focus on both innovation and growth.

What youll do

• Identify training gaps across both new hires and existing team members and design tailored learning sessions to address them
  

• Manage and deliver training programs to help in-house and BPO teams meet performance targets
  

• Were embracing new technology and in this role youll help shape how AI can improve learning and development at scale. Youll use AI-powered tools to create smarter training content personalise learning experiences and find new ways to support agent performance and growth
  

• Collaborate with cross-functional teams to ensure procedural changes are smoothly integrated into training programs
  

• Contribute to building a culture of learning excellence and continuous improvement
  

• Organize and facilitate training sessions to communicate new procedures and updates

What were looking for

We believe you are someone who enjoys helping others learn and grow and who brings a practical collaborative and curious approach to work. You are comfortable turning insights into action working across teams and making complex topics clear and easy to understand for different audiences.

We believe you bring:

• Experience in a customer service training environment
  

• Hands-on experience using AI to improve learning outcomes for example through AI-supported coaching role-plays simulations and content creation
  

• Strong analytical skills with the ability to identify knowledge gaps and act on insights
  

• Experience managing projects and collaborating with multiple stakeholders
  

• The ability to create clear and effective presentations on complex topics
  

• The ability to understand the function and performance of technical equipment and products
  

• Fluency in English together with either Swedish or German

The Tibber Mindset

Tibber is not your typical energy supplier. Our tech helps hundreds of thousands of households lower and shift their energy consumption to more sustainable and affordable hours. Were here to accelerate the energy transition not in theory but in everyday life.

Being on a mission to change an industry fundamentally also means being prepared for the unexpected. We do what others say cant be done try and fail together but never lose sight of our users. We work passionately with sustainability and a circular approach both with our own products and in the entire ecosystem that is affected by everything we do.

Starting out with two passionate founders in 2016 were now 300 people working for Tibber in our offices in Stockholm Førde Berlin Amsterdam and Oslo. We will continue to grow within our markets and we are thrilled to be backed by investors like Balderton Capital Eight Roads Ventures Founders Fund Summa and Schibsted.

Diversity of thought fuels better products so we welcome applicants of every background identity and lived experience. Ready to be part of powering the energy transition Apply below!