Reports To: General Manager Direct Reports: Mitigation Technicians & Field Manager
Position Overview
We are seeking a hands-on Mitigation Project Manager to lead daily field operations for our mitigation division. This is not a desk-only management role. This position owns field execution team performance job quality and on-site customer experience.
You will lead crews responding to water fire and biohazard losses while ensuring projects are completed on time on budget and according to industry and insurance standards.
If you are a strong production leader who knows how to drive urgency enforce standards and hold teams accountable this is the role for you.
Key Responsibilities
Oversee daily field operations for water fire mold and emergency services
Lead train and develop mitigation technicians and field manager
Ensure jobs meet timing margin and documentation requirements
Conduct regular job site visits and reinspections
Review moisture logs drying plans and photo documentation for accuracy
Meet with adjusters and customers on-site to resolve issues quickly
Participate in on-call rotation and oversee emergency response events
Maintain truck readiness equipment standards and inventory control
Enforce safety compliance and industry best practices
Hold team members accountable to performance expectations
Performance Expectations
Success in this role includes:
Jobs completed within budget and drying goals achieved
Clean documentation with minimal file revisions from carriers/TPAs
Strong gross margins on mitigation projects
High customer satisfaction scores
Organized prepared and responsive crews
Qualifications
Insurance restoration industry experience REQUIRED
5 years of mitigation experience with team leadership responsibilities
Strong understanding of carrier program compliance and documentation standards
Experience managing residential and commercial losses (including large-loss)
Proficient with mitigation software (MICA/Mitigate Dash Xactanalysis Symbility)
Estimating experience with Xactimate and/or Symbility preferred
IICRC certifications (WRT required; ASD FSRT preferred)
Bilingual (English/Spanish) strongly preferred
Valid drivers license with clean driving record
Ability to pass background check and drug screening
Willingness to work nights/weekends as needed in emergency situations
Compensation & Benefits
$50000 base salary (based on experience and certifications)
Performance-based bonus tied to division profitability and job performance
Vehicle allowance cell phone and laptop provided
Health dental and vision insurance
PTO sick days and paid holidays
Leadership development and paid training
Opportunity for advancement
About Us
We are part of the nationally recognized Paul Davis Restoration network an industry leader in insurance restoration and reconstruction across the United States and Canada. Our team responds when property owners need us most and we take pride in delivering professional efficient and high-quality service.
We are growing and looking for a strong field leader to help us continue raising the standard.
If you are ready to lead from the front drive accountability and build a high-performing mitigation team we would like to speak with you.
We are an Equal Opportunity Employer and proudly support hiring Veterans.
Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results