Consultant, Organizational Change Management

Consultant Organizational Change Management

Quality Analysis and Change Management

Full-time Exempt Regular Pay Grade 3.4

Location: Hybrid (Onsite presence in Adelphi MD required at minimum 2 days a week)

The Consultant Organizational Change Management (OCM) leads the organizations efforts to manage implement and sustain digital change initiatives that drive business outcomes. This role is responsible for planning and executing OCM activities to support digital transformations ensuring employees adopt new ways of working and achieve business objectives. The Consultant must work effectively with all levels of customer and peer groups and possess skills in managing change stakeholder engagement communication presentation facilitation training and relationship management.

The Consultant will ensure the successful implementation and adoption of organizational change projects through ongoing execution of core change elements including change readiness assessments strategy development sponsorship engagement communication planning/execution and training development and delivery. Reporting to the Manager Organizational Change Management this position is responsible for embedding a structured Change Management methodology into all applicable projects overseeing individual project components or full initiatives from initiation to post-implementation.

Duties and Responsibilities:

Change Strategy & Planning

• Lead and manage the OCM activities for enterprise-wide digital technology initiatives by establishing change management practices methods and tools.

• Develop and implement comprehensive change management strategies to maximize end user adoption minimize resistance and accelerate benefits realization.

• Recent experience leading major change management efforts including stakeholder engagement impact analysis and business readiness in support of enterprise-level process improvement or technology implementation programs.

• Demonstrated success in planning and executing organizational change communications programs training programs and performance metrics.

• Risk and impact analysis creation across organization processes tools procedures human resources and culture.

• Prior knowledge with leveraging Prosci change management methodology and applying as appropriate for the business environment and experience with project management approaches tools and phases of the project lifecycle.

• Ability to establish milestones and deliverables to manage client expectations and ensure program and product success.

Stakeholder Engagement & Communication

• Build and maintain strong engagement with stakeholders sponsors and leadership to ensure alignment and buy-in throughout the change process.

• Experience navigating diverse stakeholder interests and aligning them with the organizations vision.

• Proven experience interfacing with executive level clients assessing clients goals and the ability to translate ideas into strategic and practical solution recommendations.

• Strong facilitation team building and change management skills (intuition to identify reactions to change and contribute to the development of a constructive environment).

• Oversee the development and delivery of communication plans to provide timely transparent and relevant information to all levels of the organization.

• Excellent verbal written and interpersonal communication skills.

Leadership & Team Enablement

• Able to prioritize delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork.

• Coach and support leaders and people managers on their role in leading change and supporting their teams.

• Experience troubleshooting organizational skills ability to participate in resource planning processes based on defined organizational plans and ability to work on multiple projects simultaneously.

• Exercises sound judgment with respect to the relative importance priorities time allocation and resource requirements.

• Excellent organizational and time management skills.

Training & Capability Building

• Create and coordinate training programs to prepare employees and managers for transitions ensuring effective knowledge transfer and skill building.

Tools & Technology Adoption

• A commitment to becoming proficient in partner and technology applications that support key customer deployments.

• Establish success metrics and reporting strategies to measure adoption utilization and proficiency.

• Contribute to continuous assessment and refinement of OCM methodology processes and tools to ensure best practices and optimal outcomes for change initiatives

Required Education & Experience

Education

• Bachelors degree in business organization development or related field

Experience

• 7 years of experience working in a technology professional services product or consulting environment inclusive of leading end-to-end large-scale organizational change and internal/external communications. Must have experience working in client-facing roles.

• Ability to influence at all levels of the organization and lead without formal authority.

• Change management certification in a best practice change methodology is required

• Domain experience in HR and Student Information Systems.

Certification

• ProSci

Preferred Education & Experience

Education

• Masters degree

Experience

• Experience in higher education or corporate learning function.

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race color national origin age marital status sex sexual orientation gender identity gender expression disability religion ancestry political affiliation or veteran status in employment educational programs and activities and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall based on disability be excluded from participation in or be denied the benefits of the services programs or activities of the University or be subjected to discrimination. For information about UMGCs Reasonable Workplace Accommodation Policy or to request an accommodation applicants/candidates can contact Employee Accommodations via email at.

Benefits Package Highlights:

• Generous Time Off:Enjoy 22 days of paid vacation 15 days of sick leave 3 personal days and 16 paid holidays (17 during general election years). For part-time employees time off rates will be prorated based on the number of hours worked.

• Comprehensive Health Coverage:Access to health care medical with vision dental and prescription plans for both individuals and families effective from the 1st of the month following your hire date.

• Insurance Options:Term Life Insurance Accidental Death and Dismemberment Insurance and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.

• Flexible Spending Accounts:Available for medical and dependent care expenses.

• Retirement Plans:Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).

• Supplemental Retirement Plans: include 401(k) 403(b) 457(b) and various Roth options. The university does not provide matching funds.

• Tuition Remission:Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time) tuition remission benefits are prorated.

Hiring Range: