Director of Membership | Full-Time | University of Utah (Ken Garff University Club)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Director of Membership is responsible for driving both membership growth and retention while delivering a high-quality engaging member experience. This role focuses on achieving key revenue goals executing strategic sales initiatives and implementing proactive retention efforts through data-driven insights and personalized member engagement. The Membership Manager oversees the full sales cyclefrom lead generation and tours to onboardingwhile maintaining CRM systems and reporting on performance metrics and partnership with marketing and club leadership this position also plans and executes relevant purpose-driven programming and events that align with the Clubs brand and member interests. Success in this role requires strong communication adaptability and the ability to manage multiple priorities in a fast-paced member-focused environment.

Reports Directly To: General Manager

• Drive both quantitative goals (e.g. member growth and revenue) and qualitative goals (e.g. overall member satisfaction and experience) to support Club success.
• Implement proactive member retention strategies including at-risk member identification and intervention.
• Maintain consistent concise and effective communication with members and staff across allappropriate channels.
• Design and deliver purpose-driven programs that reflect the unique needs and interests of the Clubs membership brand identity and market positioning.
• Monitor and manage membership budget metrics including dues lost resignations and downgrades with strategies for mitigation.
• Generate leads through networking outreach referrals and community partnerships.
• Conduct tours presentations and personalized follow-ups with prospects.
• Maintain CRM systems to track prospects pipeline and sales activity.
• Collaboratingwith marketing on targeted campaigns and promotional initiatives.
• Manage the onboarding handoff to ensure smooth transition to the Membership Experience Director.
• Report on membership sales metrics and forecasting to leadership.
• Adhere to all company club and department standards of operations policies and procedures whether written or verbal.
• Act with integrity.
• Conduct ourselves professionally and respectfully.
• Communicate clearly and effectively with members guests and team members.
• Work well under pressure coordinating multiple tasks at any given time.
• Solve problems utilizing all available resources including regional and corporate staff.
• Work safely and ensure others are too.
• Attend meetings as required or requested.
• Understand service recovery procedures for Member/Guests.
• Notify GM and/or department head(s) of Member/Guest complaints. Rectify by practicing service recovery as soon as possible.
• Thrive in a fast-paced environment managing multiple priorities with a calm solutions-oriented mindset.
• Remain flexible adaptable and responsive to the evolving needs of the Club and its members.

• Bachelors degree in hospitality management marketing business or a related field; equivalent professional experience considered.
• 5-7 years of experience in hospitalitycustomerrelations ormarketing &communications.
• Prefer experience in one or more of the following: sales relationship management food & beverage operations customer service membership associations and/or fundraising.
• Priorexperience inleading a team or project to a successful outcome is preferred.
• Advanced knowledge working with Microsoft Office suite including Word Outlook and Excel.
• CRM/Salesforceexperience ispreferred.
• Flexible availability including evenings weekends and holidays as required by programming and member needs.
• Attendance Requirements for this position as outlined on the weekly schedule. Additional hours can be required to meet deadlines of the position including weekends and/or holidays.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.