Field Service Technician (FireSecurityCCTV)

Schedule: Monday-Friday 8:00 AM - 5:00 PM

Job Types: Full-time Contract

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• System Diagnostics & Troubleshooting: Perform expert-level troubleshooting of complex low-voltage systems. Rapidly identify and resolve ground faults open circuits and communication errors across IP CCTV networks fire alarm panels access control and intrusion detection systems.
• Fire Alarm Expertise: Program test and maintain commercial fire alarm panels (e.g. Fire-Lite Notifier Silent Knight). Perform full system verifications and ensure all smoke detectors pull stations and notification appliances are functioning according to fire code.
• CCTV & Video Management: Install aim and focus IP/analog cameras (including PTZ). Configure NVRs/DVRs optimize video storage adjust frame rates and seamlessly integrate Video Management Systems (VMS) like Milestone ExacqVision or Genetec.
• Access Control Integration: Wire and install electronic door hardware magnetic locks door strikes and card readers. Configure access control panels and integrate them with overarching building security software.
• System Restoration & Configuration: Repair replace and configure defective devices. Terminate wires test circuits and ensure systems are functioning at 100% capacity.
• Network Integration: Assign IP addresses configure network settings and ensure seamless communication between hardware devices and head-end software.
• Client Consultation: Serve as the face of the company in the field. Provide honest highly technical solutions to client problems while maintaining a professional appearance and building customer trust.
• Documentation: Complete required service tickets site logs and material usage reports accurately and in a timely manner.
• Stakeholder Communication: Effectively communicate technical information system statuses and project updates with clients project managers and customer service staff.

SKILLS/ABILITIES

• Technical Mastery: Deep understanding of low-voltage circuits relays and multi-meter usage. Highly proficient in configuring IP-based security devices and troubleshooting complex system integrations.
• Code & Compliance Knowledge: Strong working knowledge of NFPA 72 National Electrical Code (NEC) and local building/fire codes as they relate to low-voltage installations and life safety systems.
• Blueprint Reading: Ability to easily read interpret and work from blueprints riser diagrams and complex technical schematics.
• Autonomy & Problem Solving: Strong analytical abilities and a sense of urgency. Must be able to independently assess a broken system identify the fault and execute the repair without hand-holding.
• Teamwork & Collaboration: A dedicated team player capable of coordinating with installation teams sales staff and IT departments to complete complex projects.
• Interpersonal Skills: Strong customer service and public relations skills; excellent verbal and written communication.
• Organization: Highly accurate detail-oriented and capable of managing your own daily service schedule efficiently.

REQUIRED KNOWLEDGE & EXPERIENCE

• Experience: 3 years of direct hands-on experience installing programming and troubleshooting CCTV Fire Alarms and Security systems.
• Low Voltage & Networking: Advanced knowledge of low-voltage electrical systems and basic IT/networking principles (IP configurations routers switches).
• Tools: Mastery of the proper use of assorted hand tools power tools and diagnostic equipment.

EDUCATION/CERTIFICATION

• High school diploma (2-Year Associate degree preferred but not required).
• Fire Alarm Certification (Preferred)
• Valid drivers license with a clean driving record.
• Must pass a background check and pre-employment BCI records check.

WORKING CONDITIONS

• Office and field environment; limited travel expected.
• Drug-Free Workplace Program.
• Occasional weekend work required.