About Invesco

As one of the worlds leading independent global investment firms Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities we provide a wide range of investment strategies and vehicles to our clients around the world. If youre looking for challenging work intelligent colleagues and exposure across a global footprint come explore your potential at Invesco.

Your Role

The Client Operations Manager (COM) provides proactive operational leadership across the institutional client lifecycle including onboarding transitions reporting and ongoing service. Partnering closely with Sales Relationship Management and internal teams the COM delivers scalable client-focused solutions while driving process improvement and risk mitigation. Serving as the primary operational contact for institutional clients the COM liaises between clients distribution and operations to ensure a high-quality client experience. The role resolves day-to-day client inquiries and collaborates with internal subject matter experts on more complex requests.

You Will Be Responsible For :

• Act as the central operational point of contact for institutional clients

• Partner with Sales and Relationship Managers to support client servicing and onboarding

• Lead and monitor client onboarding and transitions ensuring timely execution

• Liaise across Trading Legal Compliance Investments Trust and Operations

• Resolve daily client inquiries and complex operational issues; escalate risks as needed

• Ensure delivery against client SLAs and KPIs; track log and escalate issues

• Identify process improvements automation opportunities and operational risk reductions

• Provide regular updates to the Head of Client Operations

• Stay current on market and regulatory developments affecting client serving

• Drive continuous improvement standardization and scalability initiatives

• Partner with technology and operations teams to implement automation and data solutions

• Champion a culture of accountability innovation and operational excellence

The Experience You Bring:

• 8 years of investment operations experience

• 5 years of institutional client service experience

• 5 years of onboarding and account transition experience

• Strong understanding of asset management operations regulatory requirements and distribution channels

• Proven ability to lead change influence without authority and manage crossfunctional priorities

• Excellent analytical communication and stakeholdermanagement skills

• Strong Excel skills; techsavvy mindset preferred

• Invesco product knowledge a plus

• Strong verbal and written communication with a transparent collaborative style

• Techsavvy with strong Microsoft Office skills; advanced Excel preferred

• Analytical structured decisionmaker with sound independent judgment

• High attention to detail with a proactive solutionsoriented mindset

• Proven ability to manage priorities deadlines and complex workloads

• Clientcentric approach with credibility in financial services

• Strong interpersonal skills; able to build trust and influence without authority

• Proactive cando attitude with initiative and adaptability to change

• Comfortable making decisions resolving issues and executing realistic plans

• Resultsdriven selfmotivated and open to feedback for continuous improvement

• A Bachelors Degree and/or equivalent work experience

• Advanced degree or CFA preferred

The salary range for this position in Downers Grove is $145000 - $155000/year. The total compensation offered for this position includes salary and incentive pay and will vary based on skills experience and location

Full Time / Part Time

Worker Type

Job Exempt (Yes / No)

Workplace Model

Pursuant to Invescos Workplace Policy employees are expected to comply with the firms most current workplace model which as of October 1 2025 includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships collaborate more easily and support each others growth and development.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.

Invescos culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race creed color religion sex gender gender identity sexual orientation marital status national origin citizenship status disability age or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.