Pre-Opening Service Advisor Main Line Opportunity North Austin Nissan

North Austin Nissan is the first open point dealership in company history for Continental Automotive Group! Come join us in marking a major step toward our companys long-term vision of growth.

This individual will be onboarded and complete training at our First Texas Honda dealership and then move to North Austin Nissan once the store opens on June 1st!

The Service Advisor is the primary liaison between the Service Department and its customers. Service Advisors are responsible for assisting their customers with service and maintenance needs and assuring the customers continued satisfaction with their Nissan vehicles and the dealership. Our Service Advisor should be passionate about customer service and enjoy interacting with people throughout the working day. North Austin Nissan has a high-performing as well as a high-producing service department that is seeking for A players to join our team. If you withhold efficient time management skills effective communication (nonverbal and verbal) skills and thrive in a fast-paced customer centric environment then we encourage you to apply!

The primary duties and responsibilities of the Service Advisor include but not limited to:

• Greeting customers promptly on the service drive and in the lobby

• Obtaining accurate customer and vehicle information

• Reviewing vehicle repair history

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend needed maintenance

• Prepare a complete and accurate estimate of cost for labor and parts

• Establishing a method of payment

• Explaining all completed work and charges to customers

• Monitoring the progress of each vehicle throughout the day and updating customers regularly

• Answering customers phone calls emails with the highest level of response and attention

Qualifications:

• Minimum 1 year of Main Line Advisor experience

• Professional appearance and demeanor at all times

• Punctuality in reporting to work

• Basic product knowledge

• Comfortable being on your feet all day

• Being comfortable being on your feet all day indoor/outdoor

• Engage with guests in a variety of climates while creating the best experience possible for the guests under all circumstances

• Must be able to work in a team setting

• Display a positive attitude

• Adaptive to change

• Driven in sales AND customer satisfaction

• Communication skills in person in writing and over the telephone (ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians)

Requirements:

• Must have held a valid drivers license for at least 1 year with a clean driving record.

• Must be at least 18 years of age to be considered.

Hours:

• This is approximately 50 hours a week
• Shifts range between the hours of 7:00 am - 7:00 pm Monday through Friday and 7:00 am - 6:00 pm Saturday. This is a 5-day workweek.
• Weekend availability required.

Compensation:

• Training pay for the first 30 days of employment.

• Commission based

• Expected salary of $90k - $150k

• Depends on experience and how hard youre willing to work!

CAG is proud to be an equal opportunity employer. We are committed to building a diverse equal and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking adaptive and supportive company we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values:

Transformational Not Transactional -Be Transformational

1. We do what we say were going to do
2. We encourage and support each other
3. Were committed to continuous growth

Benefits

The Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive:

• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings Account Contribution
• Employer Paid Wellness Clinic
• Employer Paid Flu Vaccinations Every Fall
• Employer Percentage Matching for 401k
• Employer Paid Parental Leave
• 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
• 5 Paid Time Off Vacation Days/Year (60 days - 1 year)
• 14 Paid Time Off Vacation Days/Year (1 year - 3 years)
• 19 Paid Time Off Vacation Days/Year (3 -7years)
• 24 Paid Time Off Vacation Days/Year (7 years)
• Annual Christmas Bonus Based on Tenure
• Annual Christmas Party
• Annual Employee Appreciation Dinner
• Employee Vehicle Purchase Program
• Employee Discounts onCollision Repair Parts and Service
• Bi-Weekly Pay Periods Paid on Fridays (hourly employees)
• Holidays: Thanksgiving Christmas & New Years
• Employer Paid Lunches Every Saturday
• Employer Paid Lunches/Dinners - Special Occasions (Blood Drives Birthdays Awards etc.)
• Access to In-House Insurance Agency
• Access to In-House Marketing Agency
• Voluntary Life Term and Whole Insurance
• Voluntary AFLAC Supplemental Coverages
• $200 Donation to Charity of Your Choice with Approval

We strive to take excellent care of our employees so that they will strive to take excellent care of our clients!

CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function please call .