Senior Digital Program Manager

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

In this role youll lead CMDB programs for the MGB Application Portfolio helping ensure the organization has a trusted shared understanding of its applications services and technical dependencies. By strengthening the quality and governance of application data your work directly enables faster incident routing more effective major incident recovery and clearer understanding of change impact across a complex digital ecosystem.

Youll be a senior driver of adoption and execution across CMDB and the Applications Accountability Framework (AAF) partnering with application owners service owners enterprise architects senior leaders and the ServiceNow team to turn standards into sustained operational outcomes. Success in this role requires strong relationshipbuilding and influencing skills as you will regularly navigate competing priorities align diverse stakeholders and drive progress without direct authority. Youll lead CMDB service improvement initiatives address data quality issues and help teams resolve ownership and dependency gaps that affect daytoday operations.

This role is designed for someone ready to step into a broad enterprisefacing positionbringing structure to complexity and shaping how trusted application data supports Digital operations and enterprise decisionmaking.


Key responsibilities include:
Leading CMDB program execution for the application portfolio using data analysis and insights to assess current state identify gaps and develop actionable plans that improve application data quality ownership and lifecycle management.
Driving adoption of CMDB and AAF standards through strong partnership with application owners service owners and governance stakeholders
Partner with the Enterprise Architecture Council to build and maintain the Business Capability Model and application to capability mappings within ServiceNow APM to ensure alignment with reference architecture target platforms and new technology approval.
Facilitating regular CMDB forums working sessions and checkpoints to align teams on expectations progress and next step
Developing evolving and delivering clear guidance documentation and training materials to support sustained CMDB adoption across Digital
Partnering with ServiceNow platform teams to scope prioritize and deliver CMDB enhancements that enable operational outcomes
Leading CMDB service improvement initiatives that strengthen incident response change impact analysis and operational visibility
Preparing clear executiveready updates and recommendations for senior leaders and governance forums

• Bachelors Degree Computer Applications required or Bachelors Degree Related Field of Study required
• Can this role consider and review experience in lieu of a degree Yes
• Experience in information technology positions Information Technology Experience 5-7 years required

Skills for Success

• Ability to manage large complex projects including their dependencies team members other resources and timeline.
• Ability to prioritize and delegate project demands accordingly.
• Proficient in written and verbal communication and presentation skills.
• Proficient in analytic and problem-solving skills.
• Ability to work with people cooperatively and effectively from all organizational levels and build consensus through negotiation and diplomacy.
• Ability to facilitate and work within a complex multi-site environment.

Working Model Requirements

• Hybrid

• M-F Eastern Business Hours

• 1 day weekly onsite required at Assembly Row

• Remote workdays require a stable secure quiet compliant work station this will be verified if hired

Hybrid

399 Revolution Drive

40

Regular

Day (United States of America)

Pay Range

$93953.60 - $136739.20/Annual

Grade

7

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework