Part-Time Member Service Representative I Member Support (20 hrs) (51655)

Be part of something uniQue
iQ Credit Union is a great place to work and grow and were looking for people like you to join our exceptional team. At iQ youll find a healthy work-life balance great benefits an unwavering commitment to our members and the communities we serve and a positive environment that empowers you to grow personally and professionally. We love where we work and we know you will too!

The Member Service Representative I Member Support provides exceptional service by responding to inquiries solving basic problems and providing solutions in a contact center environment. Acts as a resource to members educating them on products and services which will improve their financial wellbeing.

Essential Duties:

• Maintain an excellent knowledge of the features and benefits of Credit Union services and of selling skills. Employ both to successfully cross-sell Credit Union services when assisting members in any capacity.
• Participate in Member Support department meetings and activities to achieve specific detailed and measurable goals. Consistently achieve goals; share best practices with team members.
• Promote an environment of respect and cohesive teamwork to ensure member loyalty and employee engagement.
• Actively participate in monthly coaching and development planners to leverage talents and development opportunities. Commit to and successfully execute on agreed upon action plans with your manager.
• Actively support the Member Support Service Level Agreement to build sound relationships with members.
• Provide information about all facets of the Credit Union including: eligibility for membership types of accounts available (savings and lending) online services current rates calculation of dividends and interest insurance coverage available payroll deduction and other deposit and payment plans.
• Assist members with any questions or problems with their account including any research and if necessary correction of any errors. Ask questions and seek understanding to ensure the best solution is consistently provided to each member.
• Respond to Live Chat Information Desk Online Banking and voice mail inquiries timely.
• Promptly and efficiently handle inquiries and requests from members over the phone and through various written channels.
• File correspondence and documentation as needed.
• Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA) US Patriot Act and related regulations.
• Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.
  

Knowledge and Skills:

Experience:
One month to twelve months of similar or related experience.

Education:
A high school education or GED

Additional Details:

Department Hours:Monday through Friday 8:00am to 6:00pm. Saturdays 9:30am to 2:00pm.

Schedule Options (Hours may vary based on business needs and coverage for other schedules may be needed):

1) Monday through Friday 10am to 2pm with rotating Saturdays.
2) Monday through Friday 11am to 3pm with rotating Saturdays.
Coverage hours: Monday through Friday 2pm to 6pm with rotating Saturdays.

Location:Vancouver Mall:7017 NE Vancouver Mall WA 98661.

Position Type: Full-time 40 hours per week. This position has the possibility to become hybrid after successful Trial Service Period.

Compensation: At iQ Credit Union we are committed to transparency in our compensation program. The hourly range for this position is $19.30 - $25.09 with a target rate of $22.00 per hour. The target rate reflects our typical starting pay for candidates who demonstrate the knowledge skills and abilities necessary to successfully meet the requirements of the role.

We Value Diversity

At iQ we believe that diverse experiences and skills make our team stronger. If youre passionate and driven to excel in this role we encourage you to apply even if you dont fully meet every qualification listed. Your unique experiences knowledge skills and abilities may be exactly what we need.

iQ Credit Union is committed to providing an inclusive and accessible work environment for all individuals. Our recruiting process typically involves submitting an application uploading a resume completing a phone interview interviewing on-site or virtually with a hiring manager or attending a group interview and possibly completing a work sample.

If you require reasonable accommodation at any stage of the recruitment process including application submission interviewing or participation in the employee selection process please direct your inquiries to which will email a member of iQs Human Resources team. We will make every effort to accommodate your needs.

Total Compensation Package

Theres a reason weve ranked as one of top workplaces in the Pacific Northwest for the past nine years. We listen to our employees and continue to provide benefits that make a difference.

Healthcare Coverage:

• iQ pays 100% of the monthly medical dental and vision premium for you AND your dependent children.

Retirement Savings:

• iQ matches up to 6% of your 401(k) contributions.

Paid Time Off:

• Paid holidays plus vacation and sick time accruals.
• Paid Community & Event Volunteer opportunities.
• Paid Wellbeing hours to help you recharge and thrive.

Investing in You:

• Student loan repayment match up to $100 per month.
• Tuition reimbursement to support your educational advancement.
• An annual match to amplify your nonprofit giving.

For a full list of our uniQue benefits see our benefits guide:iQ Credit Union Benefits Guide

Equal Opportunity Employer:

iQ Credit Union is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status or disability.