As an Enterprise Customer Success Manager youll be the strategic partner helping our largest and most complex customers achieve measurable business outcomes through Foleys compliance and safety solutions. Youll drive retention expansion and value realization by combining deep industry expertise with a consultative data-driven approach. This is a high-impact role that requires strong relationship management business acumen and the ability to influence cross-functionally to ensure customer success and satisfaction.

What youll do

• Lead strategic relationships with a portfolio of enterprise accounts driving adoption retention and growth.

• Develop and execute account plans aligned with customer goals and business outcomes.

• Partner cross-functionally with Sales Product Marketing Implementation and Support to influence roadmap priorities and deliver an exceptional customer experience.

• Conduct regular executive business reviews to assess progress demonstrate ROI and identify expansion opportunities.

• Monitor account health and proactively address risk indicators through targeted engagement and mitigation plans.

• Contribute to scaling initiatives that improve customer success processes tools and programs.

Who you are

• You have 57 years of experience in Customer Success Account Management or a related role in a SaaS environmentideally supporting compliance logistics or transportation clients.

• Youre adept at managing enterprise portfolios driving measurable results and leading strategic account planning.

• You excel at building trust with senior stakeholders across HR Compliance Safety and Procurement.

• Youre data-driven collaborative and skilled at translating customer objectives into tangible business outcomes.

• You might thrive in this role if youre proactive resourceful and energized by solving complex customer challenges.

• Understanding of DOT compliance across multiple modalities (FMCSA PHMSA etc.) and how it connects to technology adoption and customer workflows preferred.

Location: This role is primarily remote (US-based) with the expectation of occasional visits to our offices for team collaboration training or company events.

This role may be based remotely out of the following states: Arizona California Colorado Connecticut Florida Georgia Illinois Indiana Kansas Massachusetts Maryland Michigan Nebraska New Hampshire New Jersey New York North Carolina Pennsylvania Rhode Island South Carolina Tennessee Texas Virginia Wisconsin.

About us

At Foley were reimagining how safety-sensitive industries hire stay compliant and manage risk. Weve evolved into a modern SaaS company with an all-in-one AI-ready platform that helps transportation construction distribution and utility businesses operate faster smarter and safer.

As we continue to grow were looking for curious strategic thinkers who thrive in complexity are motivated by making an impact and want to join a team thats passionate about building great products and supporting customers. Our core values Teammateship Grit and Innovation guide everything we do. Whether were collaborating internally or helping customers we approach every challenge with optimism humor and a shared commitment to success.

Benefits
Foley offers a comprehensive benefits package that includes medical dental and vision coverage a 401(k) with company match paid time off and holidays wellness programs and an employee assistance program.

Equal Employment Opportunity
Foley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression national origin age disability protected veteran status or any other legally protected characteristic.

Reasonable Accommodations
If you require a reasonable accommodation during the application or interview process please contact us at

Employment Status
Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Required Experience:

Manager