Early Childhood Customer Service Consultant

About the Role

• Offering a full-time position until June 2027 for our Mayfield office.
• Make a meaningful difference by supporting the delivery of the NDIS early childhood approach locally.
• Partner with families to help children reach their full potential through planning and support.
• Foster strong community connections and contribute to positive outcomes.
• Collaborate with a passionate multidisciplinary team of professionals.
• Enjoy flexible work across office community and home settings.
• Navigate complex family dynamics with empathy and professionalism.
• Interpret developmental assessments to guide effective support.
• Facilitate access to early childhood supports through the NDIA.
• Grow personally and professionally in a dynamic rewarding role.

Perks and benefits

• Flexible Work Options: Find the work-life balance that suits you best.
• 5 Weeks Annual Leave: Enjoy generous time off to recharge and maintain balance.
• Wellness Perks: Fitness Passport and a big discount on health & general insurance.
• Perkbox: Access everyday savings discounts and wellbeing resources our way of supporting you beyond the pay packet.
• Salary Packaging: Increase your take-home pay through packaging options including $15900 and $2650 for meals/entertainment.
• Learning and career advancement opportunities and your contributions will be valued.

About You

As a Consultant you will:

• Deliver exceptional customer service to families staff and stakeholders.
• Draw on my experience in customer service call centres and/or human services to effectively meet client needs.
• Utilise my qualifications indisability social sciences or a relevant field to enhance customer interactions (preferred but not essential).
• Efficiently manage inquiries from customers and external stakeholders via phone email and web chat ensuring timely and accurate responses.
• Complete theintake and sign-up process for new customers collaborating closely with the Northcott Early Childhood Customer Service Team Leader & Quality Assurance Manager and team to ensure a smooth transition and that families receive the correct information for service delivery.
• Demonstrate proficiency inMicrosoft Office applications (Word Excel PowerPoint Outlook) Adobe programs and navigate multiple systems and internet technologies.
• Maintain apositive and helpful attitude focusing on achieving the best outcomes for customers.

How To Apply:

Click APPLY to submit your application. For more information click to access the Position Description.

Please include:

• Your current resume.
• A short cover letter outlining your skills experience and what interests you about this role.

Who are we
The NDIS Partners in the Community Program (PITC) supports the National Disability Insurance Scheme (NDIS) to be implemented locally.

As an NDIA partner Northcott will deliver the NDIS Early Childhood Approach (ECA) service to local communities in Northern NSW Mid North Coast Hunter New England North Sydney and Western Sydney. The EC approach supports activities that improve the independence and social participation of children aged 0-9 with developmental delay and/or disability.

Before applying for a role at Northcott we encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you: Our Story.

This role gives me purpose growth and balanceall in one. Explore how your passion can create change:NDIS Early Childhood Approach.

If this sounds like the right fit for you wed love to hear from you.

Northcott reviews applications throughout the recruitment process often before the closing date and we will advise you of the outcome. For general enquiries about the role please contact .