Technical Marketing Operations Manager, eero

We are seeking an experienced Technical Marketing Operations Manager to serve as the technical and strategic owner of our Salesforce Marketing Cloud instance. This role combines hands-on operational support with strategic technical initiatives requiring someone who can maintain day-to-day marketing operations while simultaneously building automation solutions optimizing data models and developing self-service analytics capabilities. This role mainly supports Marketing initiatives and will also collaborate with business development customer success and operational teams on a variety of other email projects.


Key job responsibilities
Marketing Cloud Operations
- Independently design build and execute targeted email campaign and lifecycle marketing programs
- Serve as the technical owner and primary administrator of the Salesforce Marketing Cloud instance
- Implement marketing automation best practices and optimize campaign workflows
- Maintain active customer journeys and ensure seamless execution across all lifecycle stages
- Build and manage email segments for targeted campaign delivery
- Identify opportunities to automate repetitive processes and build scalable solutions

Stakeholder Management & Requirements Translation
- Transform strategic marketing goals into actionable measurable technical requirements
- Serve as the bridge between marketing strategy and technical execution
- Manage expectations across cross-functional teams while balancing operational and project work
- Collaborate with Business Intelligence and data engineering teams to define audience segmentation requirements

Data & Analytics Collaboration
- Leverage AWS tools and services to self-serve basic data requests and queries
- Understand database structures and data flows to troubleshoot data-related issues independently
- Design and manage ETL processes to extract transform and load data between systems


About the team
Interested in exploring career opportunities with eero
Visit our careers page to view all open positions:

5 years of working directly with engineering teams experience
- 2 years of technical product or program management experience
- 3 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- Experience using email platforms and editing HTML
- Knowledge of data structures data modeling and database schema
- Experience building executing and scaling cross-functional email and push marketing campaigns (including automated flows) from concept to completion
- Experience delivering against a large organizations long-term strategy and goals
- Experience with A/B testing especially around audience segmentation and targeting
- 5 years of hands-on experience with Salesforce Marketing Cloud including Email Studio Journey Builder Automation Studio and Contact Builder
- AMPscript and SSJS (Server-Side JavaScript) expertise for SFMC automation and personalization
- Proven ability to design and restructure SFMC data extensions for complex personalization
- Knowledge of email deliverability best practices CAN-SPAM compliance and data privacy regulations

- Salesforce Marketing Cloud certifications (Email Specialist Consultant or Developer)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA San Francisco - 146200.00 - 197800.00 USD annually
USA WA Seattle - 127100.00 - 172000.00 USD annually