Customer Service Representative

Looking to TRADE UP to a better opportunityBall Heating and Air Conditioningis looking for a self-motivated individual with a positive attitude to join our growing and dedicatedCustomer Supportteam.

Why join our team:

We care for our employees well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

• Uncapped Pay Potential
• Medical Prescription Dental Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• On-going training & development and growth opportunities
• Paid Holidays
• Paid Time Off (PTO)
  
  

What you will do:

• Manage incoming calls from customers
• Schedule and manage customer estimates
• Identify and assess customers needs to achieve full satisfaction of work provided
• Manage customer and technician schedules
• Renew and manage maintenance agreements
• Build relationships with customers and provide top-level service and support
• Maintain accurate and detailed records of customer needs requests and tasks performed
• Appropriately handle and de-escalate customer complaints and concerns
  
  

Who you are:

• 1-5years of call center or customer supportexperience preferred
• Valid drivers license with clean motor vehicle record
• Experience with MS Office products preferred
• Experience with Service Titan preferred
  
  

Who we are:

We are a family-owned and operated company with a small business feel but large business size growth and stability. We have hard-working teams that are dedicated to the companys continued success and are rewarded well for their contributions.

We prioritize our employeesand welcome you to the family through on-going training and unmatched rewards like full benefits and a matching 401(k).

Ifthis sounds like the perfect opportunity for you dont wait!Apply today!

We are an Equal Employment Opportunity Employer

Job Type: Full-time

Salary: $15.00-18.00 per hour

Benefits:

• Matching 401(k)
• Health Insurance
• Dental and Vision Insurance
• Life and Disability Insurance
• Paid Time Off
• Ongoing Training and Development
  
  

Ability to commute/relocate:

• Biloxi MS: Reliably commute or planning to relocatebefore starting work (Required)
  
  

Experience:

• Call Center or Customer Support(1 yearrequired)

Work Location: In person