Senior Manager, IT Operations

Here at Scout Motors were carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

But Scout is more than just a brand its a legacy steeped in a culture of exploration caretaking and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasnt been around for a while electrifying it digitizing it and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play with vehicles that are equally at home at a camp site a job site or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements an all-electric powertrain as well as the Harvester range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors we empower our talented inclusive and entrepreneurial teams to innovate. What makes a Scout employee Someone who is a visionary and a leader who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If youre ready to drive change and make history apply now!

What youll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• The IT Operations Manager is responsible for the day-to-day stability performance and supportability of enterprise IT services across corporate and digital environments. This includes ensuring high availability and reliability of infrastructure cloud platforms enterprise applications end-user technology and IT service operations that support a rapidly growing direct-to-consumer automotive organization.
• This leader will build mature and operationalize ITIL-aligned operational practicesnot as a strategy-only function but through hands-on design of operating models establishing processes implementing tooling and driving measurable adoption. A key part of the role includes managing third-party Application Management Support (AMS) and operational vendor partners ensuring consistent secure and outcome-driven service delivery.
• The role reports to the Chief Information Officer works closely with Cross functional IT Teams Enterprise Platform Data & AI Information Security teams and serves as the primary owner of IT operational execution service reliability and partner-delivered support.

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte NC.
• This role requires 4-5 days per week in the office with regular in-person meetings and events.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What youll bring

We expect all Scout employees to have integrity curiosity resourcefulness and strive to exhibit a positive attitude as well as a growth mindset. Youll be comfortable with change and flexible in a fast-paced high-growth environment. Youll take a collaborative approach to achieve ambitious goals. Heres what else youll bring:

IT Service Delivery & Operations

• Manage daily IT operations supporting 6000 employees across corporate hybrid and remote environments.
• Ensure high availability performance and reliability across infrastructure cloud platforms enterprise applications networks identity and end-user systems.
• Lead Incident & Major Incident Management (Sev1/Sev2) including command communications restoration post-incident reviews and improvement in MTTD/MTTR.
• Own Problem Management including RCA quality corrective actions trend reduction and elimination of recurring issues.
• Own Change Enablement & Release Governance (CAB/ECAB release calendar) to protect production stability while supporting delivery speed.
• Own Service Transition / Operational Readiness including go-live gates runbooks monitoring readiness ownership models and escalation paths.
• Infrastructure Cloud & Network Operations Knowledge

Application Operations & AMS/Vendor Management

• Oversee enterprise application operations across ERP HR Finance collaboration and customer-facing systems.
• Manage third-party AMS partners responsible for monitoring incident resolution enhancements and minor releases.
• Own operational vendor performance including SLAs KPIs service reviews accountability and continuous improvement.
• Ensure application support aligns with ITSM processes security and compliance requirements and architectural standards.

IT Operations Excellence

• Build and mature ITIL-aligned programs across all ITSM disciplines.
• Drive operational automation noise reduction proactive monitoring and reduction of systemic issues.
• Identify operational risks reduce technical debt and strengthen operating rhythms and governance.
• Own outcomes for monitoring event management dashboards alert quality and on-call effectiveness.
• Own asset and configuration management (CMDB health software objects) ensuring data quality for impact analysis incident response and audit readiness.

Security Resilience & Compliance

• Partner with Information Security to ensure consistent execution of operational security controls.
• Support cybersecurity incident response disaster recovery business continuity planning and testing.
• Ensure compliance with access controls patching standards data protection requirements and audit evidence readiness.

Team & Leadership

• Lead hire develop and coach a high-performing operations team establishing clear accountability and a sustainable on-call model.
• Build a culture of service excellence reliability and continuous improvement within internal teams and across vendor partners.

What Youll Bring (Qualifications)

Experience & Leadership

• 10 years of progressive IT leadership experience across enterprise operations service delivery and ITSM governance.
• Demonstrated success building and scaling ITIL-aligned practices across Incident Problem Change Release and Service Transition.
• Executive presence with strong communication skills and comfort leading in high-growth fast-paced and ambiguous environments.

Technical & Operational Depth

• Fluency in cloud and infrastructure operations (Azure/AWS) identity networking endpoints monitoring/observability and automation.
• Experience owning SLAs/OLAs/XLAs customer experience metrics and service-level governance.
• Demonstrated ability to run audit-ready operations (e.g. ISO 27001 internal controls).

Governance & Delivery

• Experience managing CMDB/asset programs with measurable improvements in data accuracy and adoption.
• Strong program leadershiproadmaps KPIs executive reporting and cross-functional delivery.
• Vendor management expertise including performance governance SLAs/KPIs and commercial accountability.

Education

• Bachelors Degree strongly preferred.
• Minimum High School Diploma GED or equivalent required for all roles at Scout Motors Inc.

What youll gain

The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting with an iconic brand at its foundation. In addition Scout provides competitive compensation and benefits to support your physical mental and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides select highlights:

• Competitive insurance including:
  • Medical dental vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement jury duty voting time or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidates skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $160000.00 - $192500.00

Internal Leveling Code: M7

Notice to applicants:

• To be considered for career opportunities at Scout Motors applicants must be 18 years of age or older.
• Residing in San Francisco:Pursuant to the San Francisco Fair Chance Ordinance Scout Motors will consider for employment qualified applicants with arrest and conviction records.
• Residing inLos Angeles:Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Residing inNew York City:This role is not eligible for remote work in New York City.

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer.Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status disability pregnancyor anyother characteristicsprotected by law.Scout Motors is committed to compliance with allapplicablefairemploymentpractice laws.If you require reasonable accommodation to complete a job application pre-employment testing or a job interview or to otherwise participate in the hiring process please contact