Technology Infrastructure Support

Location: London
Contract: Permanent Full-Time

Are you a proactive IT professional with a passion for infrastructure systems and delivering reliable technology services The ITF is seeking a Technology Infrastructure Support specialist to join our Systems Digital and Data Department supporting the delivery and maintenance of core IT infrastructure across our global organisation.

This is an exciting opportunity to play a key role in ensuring our technology environment is secure efficient and fit for purpose supporting colleagues across an international network.

About the Role

As the Technology Infrastructure Support specialist you will work as part of a collaborative global IT function supporting the organisations infrastructure systems and core technology services. You will help ensure the stability security and performance of IT systems while contributing to ongoing improvements and projects.

Working in a hybrid London-based role you will provide hands-on technical support assist with infrastructure maintenance and support the delivery of IT initiatives that enhance user experience and organisational effectiveness.

Key responsibilities include:

Infrastructure & Systems Support

• Support the maintenance monitoring and performance of IT infrastructure systems and networks.
• Assist in the delivery of infrastructure upgrades improvements and projects.
• Troubleshoot and resolve technical issues related to systems hardware and connectivity.

User & Technical Support

• Provide technical support to users where required working closely with the wider IT team to ensure seamless service delivery.
• Support the setup configuration and maintenance of devices and systems.

Security & Compliance

• Support IT security protocols and ensure systems are maintained in line with organisational policies and best practice.
• Assist in identifying and escalating risks vulnerabilities and incidents.

Collaboration & Continuous Improvement

• Work collaboratively with global IT colleagues to maintain consistent standards and processes.
• Contribute to documentation knowledge sharing and continuous improvement of IT services.
• Support the implementation of new technologies and tools.

About You

Youre a technically capable and motivated IT professional with a strong interest in infrastructure and systems support and a desire to grow your skills in a global environment.

To be successful in this role you will have:

Relevant IT experience:
Experience supporting IT infrastructure systems or technical environments ideally within a multi-site organisation.

Technical knowledge:
Understanding of core IT infrastructure including networks systems hardware and cloud-based technologies.

Problem-solving skills:
Strong troubleshooting ability with a proactive and solutions-focused approach.

Communication skills:
Ability to communicate technical information clearly to both technical and non-technical users.

Security awareness:
Understanding of IT security principles and best practice.

Collaborative approach:
Ability to work effectively as part of a team and contribute to shared goals.

Why Join Us

This is a great opportunity to develop your career within a global values-driven organisation. Youll work as part of a supportive and collaborative IT team contributing to meaningful work that supports colleagues and operations worldwide.

The International Transport Workers Federation (ITF) is a democratic affiliate-led federation recognised as the worlds leading transport authority. We fight passionately to improve workers lives connecting more than 700 affiliated trade unions from 150 countries to secure rights equality and justice for workers globally. We are the voice for nearly 18.5 million transport workers across the world.

We have offices in London Abidjan Amman Brussels Geneva Hong Kong Montreal Nairobi New Delhi Panama City Rio de Janeiro Singapore Sydney and Tokyo with members spanning the globe.

Purpose:

The ITF constitution sets out the following aims:

To promote respect for trade union and human rights worldwide

To work for peace based on social justice and economic progress

To help our affiliated unions defend the interests of their members

To provide research and information services to our affiliates

To provide general assistance to transport workers in difficulty

Values

At the ITF our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.

Equal opportunities statement:

At the ITF we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender marital status sexual orientation pregnancy race migration status colour ethnic origin nationality religion or beliefs disability age political opinions or trade union affiliation or activity.