Digital Strategy Manager

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for owning the end-to-end delivery and health of key digital capabilities or processes. Key responsibilities include translating business requirements into digital requirements and acceptance criteria partnering with designers to develop client journeys refining scope in collaboration with Technology teams guaranteeing quality through business acceptance testing and ensuring successful go-to-market. Job expectations include leveraging subject matter expertise and digital acumen to define and deliver solutions that solve business problems.

The Digital Strategy Manager will help drive the strategy roadmap and delivery of key client-facing and/or advisor-facing digital experiences across Merrill and Private Bank channels. This role blends strategy execution: translating business needs into prioritized digital outcomes partnering with design and technology teams to deliver capabilities and ensuring strong post-launch performance (adoption stability controls and client experience). The ideal candidate is comfortable operating in a matrixed environment can influence without authority and brings strong product/strategy instincts with disciplined delivery management (agile planning requirements testing and go-to-market).

Responsibilities:

• Delivers world-class digital software solutions meets business and client needs and manages timing budget and scope constraints
• Owns operational routines governance and best practices that guarantee industry leading go-to-market and a healthy performance for the banks digital solutions
• Oversees governance risk management use of data and client feedback to drive feature roadmap and prioritization at the project level
• Manages project planning sprint and release planning and contributes to the execution of the program roadmap leveraging Agile principles
• Creates presentations and written materials and communicates in an effective and engaging manner to enhance project outcomes
• Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank ensure successful delivery of assigned work and secure ongoing support for owned features
• Leverages knowledge of the business to make informed decisions at every stage of the product development and sustainment lifecycle

Skills:

• Collaboration
• Decision Making
• Product Design and Development
• Product Management
• Project Management
• Oral Communications
• Presentation Skills
• Problem Solving
• Stakeholder Management
• Written Communications
• Agile Practices
• Business Acumen
• Business Case Review
• Policies Procedures and Guidelines Management
• Program Management

Required Qualifications:

• 7 years experience in digital strategy product management or digital delivery/operations (financial services strongly preferred).
• Demonstrated ability to translate business problems into digital requirements and acceptance criteria; comfortable working with agile teams.
• Strong analytical skills and experience defining/using KPIs to drive decisions and measure outcomes.
• Excellent executive communication skillsable to craft clear narratives influence decisions and navigate a matrixed organization.
• Proven ability to manage multiple priorities and deliver under deadline in a fast-paced environment.

Desired Qualifications:

• Experience with wealth management digital channels (brokerage banking trust advisory journeys) and the needs of affluent/high-net-worth clients.
• Background partnering with UX/XD teams on user-centered design testing and iterative improvement.
• Familiarity with client-facing digital platforms (web and mobile) and key digital functions for investment accounts (balances holdings & activity statements & documents eSignature money movement asset aggregation).
• Experience supporting platform health and production issue management in regulated environments.
• Experience with lifecycle tools similar to JIRA
  

Minimum Education Requirement: Bachelors degree or equivalent experience.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift:

Hours Per Week:

Pay Transparency details