General Manager of Aftermarket Vermeer

$145000 - $200000 / year

Compensation & Benefits:

• 62.5% bonus potential
• Comprehensive benefits package
• Training and development as well as opportunities to grow with the organization

This individual willpartnerwiththe General Managers throughout the region to drive aftermarket and product support initiatives while providing leadership to the Regional Aftermarket Manager(s).He/she will provide a work environment that willdrivethe profitablegrowth of the business the personal growth of team members and the satisfaction of customers.

Specific Duties Include:

• Demonstrate leadership in all aspects of the aftermarket and support departments within the region.
• Coach and developdirect reports as well as Department Managers (in coordination with the General Managers and/or Store Managers)by focusing on long-term growth and developmentwhile empowering individuals to own and drive results in their area of responsibility.
• Develop and drive programs/initiativesthatenableCustomer Service Advisorstogeneratenew businessbeyondour traditional customer base.
• Partner with the regional management team to develop andexecutestrategic initiativesto include Vermeermanufacturing Aftermarket initiativesto drive growth in the Aftermarket departments.
• Develop criteria tomonitorprogressto ensure achievement of established goals.
• Develop andmaintaineffectiveserviceandpartsdepartment processes to ensure internal and external customer satisfaction.
• Assistin creating annual parts and service department benchmarksin alignment with the financial and operationalobjectives.
• Partner withmanagementtomonitorthe operations and financials of theparts and servicedepartments as it relatesto performance staffing process profitability growth strategy and safety practices.
• Activelyparticipatein theregional business review process.
• Participate in the Vermeer Life Cycle counselwith Vermeer manufacturing.
• Develop implement and manage consistent programs in relation to customer relationships which would include; Marketing (Store and Regional Approach) communication best practice sharing.
• Oversee the development and implementation ofboth internal and external training to include career path initiatives customer programsandtechnician training.
• Ensure thatappropriate communicationstake place throughout the location/s byfacilitating/participating in monthly open-book meetings conducting regular team meetings encouraging an open-door policy and proactively seeking feedback from team members.
• Foster an engagedwork environment within the location/s encouraging accountability open communication teamwork and a commitment to serving the customer.
• Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions andlong termrelationships with customers.
• Ensure that the company/location reputation and image in the community is consistent with RDOEquipment Values and that business relationships with all stakeholders are not compromised.
• Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved toeffectively and efficiently achieve ethical business objectives.
• Follow all safety rules and regulations while performing work assignments and adhere toall policies and procedures as specified in company manuals and as directed in the employee handbook.
• Proactively seek and participate in available company-sponsored training in an effort to develop and advance knowledge base and skill set.
• Maintain a positive and professional working relationship with peers management and support resources with a constant commitment to teamwork and exemplary customer service.
• Perform all otherduties asassigned by management in a professional and efficient manner.

Job Requirements:

• Ability to drive sales performance and elevate team capabilities throughcoaching oneffective sales strategies/techniques.
• Proven businessand peoplemanagement experience.
• Operationalexpertisein sales parts and service.
• Excellent analytical andproblem solvingskills.
• Knowledge of construction and/or Vermeer dealership business operations.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent computer skills.
• College degree preferred.
• Ability to travel up to 65%(primarily within the AOR)
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Required Experience:

Director