Program Director- Helpline

Program Director

Division: Behavioral Health & Community Services (BHCS)
Location: 300 Battles Street Brockton MA
Hours: 3040 hours/week
Hourly Rate: $25.00 $28.05/hour
FLSA Status: Exempt
Reports To: Director of Operations BHCS

Who We Are:

BAMSI has been bringing people and services together since 1975. As a missiondriven nonprofit we partner with communities to promote health equity and access to services for individuals children and families. Through collaborative communitybased programs BAMSI addresses social determinants of health and supports longterm community wellbeing.

What We Offer:

Time Off Combined vacation personal and cultural holidays
Paid holidays
Highly Specialized Paid Trainings
Health and Dental Insurance
Life ShortTerm and LongTerm Disability Insurance
403B plan with discretionary match
Wellness Activities
Employee Assistance Program
Career Development Opportunities
Benefits vary based on position and scheduled hours.

Why BAMSI

Community Impact: Lead initiatives that address social determinants of health in the Greater Brockton area.
Leadership & Growth: Drive strategy coalition building and program innovation.
Collaborative Culture: Work alongside community partners volunteers and internal BAMSI programs.
MissionDriven Work: Support equityfocused programming for communities with diverse needs.

What Youll Do:

Provide strategic planning coalition building program leadership and fiscal oversight to drive community health improvement initiatives.

Strategic Planning & Program Development

Establish implement and evaluate program goals addressing communityspecific needs
Determine program direction and growth opportunities
Develop and update policies procedures and protocols aligned with best practices

Coalition & Stakeholder Engagement

Build partnerships with community organizations health departments and stakeholders
Represent BAMSI and BHCS at community events and meetings
Collaborate with BHCS programs to support individuals and families served

Leadership & Supervision

Recruit interview hire supervise and train volunteers interns or staff
Coordinate daily program activities and support team development
Participate in BAMSI leadership meetings and building director meetings

Monitoring Evaluation & Sustainability

Develop metrics to track outcomes impact and performance
Ensure compliance with agency policies related to quality management HR facilities training and marketing
Identify grant opportunities and longterm partnerships to sustain programs

Fiscal Oversight

Monitor program budgets expenditures and fiscal performance
Support contract development utilization and reporting
Collaborate with the Director of Operations on funding proposals grants and program expansion

Perform duties consistent with agency policies and procedures
Perform other duties as assigned

What You Bring:

Education:
Bachelors degree in Public Health Public Administration Social Work or related field required
Masters degree preferred

Experience:
12 years of experience in program management community engagement or nonprofit work

Skills & Qualifications:
Demonstrated ability to build partnerships with community leaders and stakeholders
Experience developing initiatives addressing housing food security transportation and other social needs
Strong written and verbal communication skills
Strong organizational skills and comfort with technology (Microsoft Office collaboration tools)
Commitment to health equity and advocacy for underserved populations
General knowledge of fiscal management and fundraising in Massachusetts (2 years preferred)
Valid drivers license and reliable transportation required