Lockbox Processing Team Lead

Lockbox Processing Lead
Onsite - Charlotte NC
Shift 9:00 am to 5:30 pm

Friday - Monday

$18.00-$20.00 per hour

Paid Training 6-8 weeks

We are seeking a detail-oriented and proactive Lockbox Processing Lead to join our team in Charlotte this role you will manage essential tasks to ensure a smooth and efficient lockbox processing operation. The ideal candidate will have a solid understanding of lockbox processing strong multitasking abilities and the confidence to make productive decisions while interacting with various personality types.

Key Responsibilities:

• Oversee production work for staff ensuring proper distribution and efficient workflow
• Manages more complex tasks that are escalated due to issues
• Lead the preparation and quality control (QC) of designated accounts including code red account
• Ensures quality and volume is met during shifts
• Collaborates with supervisors on key performance measures set by the client
• Communicates with teams and managers to provide work status
• Tracks/monitors daily and monthly reporting
• Performs other duties as assigned
• Complies with all policies and standards

Requirements:

• Previous experience in lockbox processing preferred
• Ability to multitask in a fast-paced environment
• Strong decision-making skills with a focus on productivity
• Excellent interpersonal skills to effectively manage interactions with diverse personalities
• Able to pass background check
• Able to pass drug test
• Must have high school diploma or GED

Pay is $18.00 which may be below your states minimum wage. Please take this into consideration when applying

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $38400-$48000.