Technology Analyst

At CAAT were passionate about what we do. And it shows!

Here youll find a cultural spark in everything we do from the way we partner with members and employers to the way we work collaborate and grow. It doesnt just feel different at CAAT. It is different. Were one of the fastest-growing pensions in the country for a reason. We challenge the status quo making a real impact on the hundreds of employers we serve from education institutions to major corporations and household brands. And were just getting started. Driven by core values and a shared purpose were fierce champions for better retirement security known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit wed love you to be a part of it.

About the Role:

We are seeking a Technology Analyst for our Technology and IT Services Management Team. Reporting to the Senior Manager Technology Enablement the successful incumbent ensures the continuous delivery and reliability of enterprise services infrastructure and applications across cloud and on-prem environments (Azure Office365 Intune ServiceNow etc.). Using strong troubleshooting and technical expertise will act as the last line of defenseresolving operational issues implementing effective solutions and driving automation documentation and process improvements aligned with IT best practices (Change/Problem/Incident/Configuration Management)..

As the Newest Member of our Team Youll:

• Responds to complex technical support requests escalationsand event driven incidents; ensure ticketsare acknowledged prioritized logged and updated with regards to service levels.

• Configure manage and monitor system monitoring tools to ensure platform performance and availability

• Implement administer troubleshoot and improve enterprise applications including Office365 SharePoint Exchange Intune Fabric Purview Service Now Oracle databases Active Directory and other online applications as needed.

• Implement administer troubleshoot and improve enterprise operating systems and infrastructure including Windows Server 2016-2025 RedHat7-10 Microsoft Azure Oracle CI Active Directory Switches and Firewalls and other infrastructure as needed.

• Review and implement enterprise application customizations workflows patches and upgrades and ensure enterprise applications meet security standards .

• Support and implement upgrades of enterprise hardware operating systems and applications.

• Participate in change incident configuration and problem management operational frameworks and activities such as attending change advisory board meetings problem management meetings configuration management and other service management activities.

• Diagnose troubleshoot and resolve issues that arise; escalate and communicate with vendor support as required.

• Communicate with internal and external teams and collaborate frequently regarding issues changes and suggestions and improvements.

• Develop and support documentation and process improvements for operational teams to ensure successful support of enterprise applications determine effective solutions for resolving technical issues research and resolve problems and document resolutions to drive continual service improvement.

• Develop knowledge and skills required tocontinually improve IT systems

To Succeed You Bring:

• Post-secondary education in an Information Technology field with three (3) to five (5) years experience or of Information Technology Infrastructure Library (ITIL).

• A demonstrated knowledge of Linux and Windows server administration cloud environments Windows desktop administration.

• Experience supporting networks VLANs VPNs and packet filtering. Strong comfort level working with command line tools and writing shell scripts.

• A good understanding of the role of security systems on the network and endpoints. An aptitude for detailed work including extensive troubleshooting and problem solving.

• Excellent written and verbal communication skills with the ability to work collaboratively in a team.

• Proficiency in writing documentation. Well organised. Capable of working with minimal supervision.

• Experience supporting server hardware virtualization and network storage is an asset.

The target hiring salary for this position is $73200 - $86100. Placement within our salary range will be based on factors such as internal equity market conditions and the candidates experience skills and qualifications relevant to the role.

At CAAT we believe innovation passion and purpose are ingredients for a great work environment. Were incredibly proud of our people and the remarkable impact they have as catalysts for change. Were committed to attracting and keeping great talent which means competitive compensation exceptional benefits and an environment where people can grow and thrive. When you work with CAAT youll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.

• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical mental and financial wellness. From flexible work arrangements comprehensive benefits to wellness incentives and a defined benefit pension plan we have you covered.

• A Place to Collaborate and Win: Weve built a lively environment where creativity and open communication thrive. Its why were consistently recognized as one of Canadas Most Admired Corporate Cultures one of Greater Torontos Top Employers and one of the Best Places to Work.

• Work that Truly Matters. Youre giving Canadians the opportunity for better retirement security and organizations the chance to do more.
  

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting artificial intelligence tools are used to screen assess or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.

Diversity Equity Inclusion and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences geographies gender ethnicities backgrounds and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best professional authentic selves to work.

CAAT Pension Plan is an equal opportunity employer and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities if requested. Should any applicant require accommodation through the application processes please contact us at or call Human Resources at for assistance.

Vacancy: